Hotel Aravaca Village in Madrid

Reception staff is ok. The cleaning staff is wonderful, very professional, beautiful smile and attention our needs, they were very fast too. Please do not accept room 223 right by the machinery so it is very noisy from 7am. Room 224 and 223 have awful views from the windows, terrible.

This block of accommodation claims to be a 4 star hotel. It is not. It is averaging 2 star at best. Without doubt, bargain basement on a budget. I arrived to check in, no one was at the desk. Patiently, I waited and was eventually noticed by the one and only member of staff at the checkin desk. The booking in process started. I had a double room booked….I was given a twin. When I questioned the twin room, I was told the Hotel was full, and as my booking was such a short notice booking, only a twin was available. Being on a business trip and on my own, I accepted the twin. When I got to the room and opened the door, I was nearly knocked out by the heat blast that escaped from the room. Being from England, currently experiencing single figure temperatures, some of them on the minus scale, I assumed that the locals were inviting me with a warm welcome. Thinking nothing of it, I entered the room, unpacked my very basic travel bag, cranked down the Air Conditioning to a very British 15 degrees, and headed out to the office I was visiting. On returning from the office and opening the Hotel room door, It was nothing more than an Inferno. I reported the air conditioning failure to the reception desk and……………………….. I dealt with an uncaring, cold, soulless, aloof, detached, disinterested and most inhuman