Motel One-Plaza de España

They call themselves a 4 Star hotel but their services are more close to a 2 star one.

I had to change my room twice but the issues were not resolved. The first room they gave me had a broken mirror as soon as I entered the room. After reporting this I was offered another room to a different floor.

In the second room the air-conditioning was not working at all. Again i had to report this issue after which their manager came up to the room, called their maintenance guy to fix it which took them almost 15 mins. Just when I thought ok finally I can enjoy the stay, the AC again stopped working.

Since I had booked the room from Booking,com I escalated the issue to them, their were back and forth conversations between me, booking,com and the hotel management. The worst thing is that the hotel refused to clearly acknowledge the issue to the booking,com but were rather playing around with words to keep themselves safe. This conversation went around for an hour between the parties so much so that after an hour they send another guy to the room to offer an alternative solution. He told me that the hotel is currently in a warm mode air conditioning and that all the rooms are ran under the same mode, they cannot change it for one room and even if they offer a third room to me, the issue would be more or less the same. He said the temperature is maintained 24°C with warm air circulating the room. The solution he offered me was to keep the room windows open so that the fresh air keeps circulating through the room and the temp stays below 24°C. I had to keep the rooms windows open the entire time during my stay and sleep in a warm room with noise coming from outside.

Now why the hell would anyone even book a AC room if they have to keep the windows open to keep the low temperature and how does this hotel even advertises themselves as a 4 Star hotel who cannot even provide the basic facilities which they advertise like AC etc.

I was told that the manager has already left and that she would speak with me the next day. She did not even have the courtesy to show up the next day to check if everything is ok. When checking out on my last day, she saw me from a distance away and immediately looked away and took off to avoid any sort of conversation and hide her embarrassment. And the guy who took the access card back simply said Ok, everything is fine.

I highly advice you to think twice before booking here. Because if the problems arise neither this hotel management nor booking,com is going to help you.

Well in addition to this there were other small observations which I made. During check-in, the women at the check-in counter who offered me the room access card. The entire time during check-in she was having continuous coversation with her colleague who was standing near by about the casual topics and asking few questions in between to me about some details that she needed, instead of fully focusing on my check-in first. Secondly, the pillows in the room had either holes in them or stains on them. Thirdly, the bath floor had damage on it as well. Fourthly, when most of the 4 Star hotels provide atleast a shower gel and a shampoo separate these day, this one provides a 2 in 1 shower gel and a shampoo.

Overall, I would say, look for a different hotel for a more pleasant stay.