Motel One Madrid-Plaza de Espana

Don't stay here unless you want stuff to go missing and the hotel to do NOTHING about it. I had travelled in Portugal prior to this and had switched from my expensive designer wallet to my travel wallet upon arrival in Madrid (at the hotel so I know for a fact it was with me). I placed it in my luggage as I have with hotels all over the world. My bag was packed in full again on the morning of the 17th prior to heading out for the day as I was leaving at 5am on the 18th. My wallet was in my bag for sure - saw it. when i arrived back on the evening of the 17th I simply changed put my clothes in and closed my bag without looking. I took a TRAIN to my next destination so my bag was never not with me or in my sight. I arrived in Seville and my wallet was gone. I called Motel One and was told manager wasn't in she would call me back. The entire remainder of my stay no call back. Returned home called again - once again was told manager wasn't in - then called back and finally got the manager who took the entire time to tell me I was lying. The housekeeper has worked there 20 years apparently. They then did an "investigation" which included checking key card access and since she only went in its clear to them IIm lying. The wallet is 725 CAD to replace. The hotel has offered me NOTHING just accusations of making it up. I've travelled extensively and don't stay in anything less than a 4 star hotel. This is disgusting and I will NEVER stay there again.

Unprofessional staff.

On top of this theft, the room wasn't cleaned properly - the sheets looked like they'd been rolled into a ball prior to being put on the bed and they were NOT changed. She was probably too busy stealing from me to change the sheets.

The noise is unacceptable - i got ZERO sleep both nights - the staff isn't very friendly and the hotel in general is dark and dingy. Save yourself and stay elsewhere.