One Shot Fortuny Hotel

My room was a bit tired, if spacious, and the location was good. However, at midnight the power was cut off to my room (and many others, I believe) and the emergency light was turned on. It was no emergency, it was a planned power outage that went wrong. This continued for 20 minutes, waking me up. The next day, there was no apology. As a result, the only appropriate rating is one star.

While the hotel is beautifully designed and in a great location, I had quite an unfortunate experience at the hotel. After a night out, I returned to the hotel and attempted to enter into my room. My key was no longer working. I had the reception program another key, which also did not work. Even the hotel's universal key didn't work - there was no way to enter the room. I was told I would have to wait until the next morning for maintenance to be able enter the room and retrieve my things. They gave me another room to sleep in, but I didn't have access to my clothes or toiletries, so it was not the most comfortable situation. The next morning when maintenance arrived, I was able to get back into my room, essentially giving me enough time to shower, change, and checkout to head to the airport.

I understand that what occurred is not the reception's fault, but it still really hurt the hotel experience for me - considering this is a four star hotel that I paid quite a bit for. What made it worse was that nothing was offered to me as an apology by the hotel. I reached out to management to let them know what happened, and only then did they offer me a mere 15% discount on my next booking, which doesn't really feel like appropriate compensation for having been locked out of my room with no access to my things for the only night I had booked having spent 4 star hotel prices. While the gesture is better than nothing, I will not be returning.