Senator Barajas Hotel

Reserved the hotel but the link they sent for the payment didn't work properly. So, I phoned the hotel several times to have them make the Payment with my Visa card (they do not accept American Express). And they said they couldn't do it either. On the reservation they said that payment was supposed to be done before arrival otherwise the reservation would expire. I wrote to them that, given the Problem, if my reservation was still on. And they never replied. Therefore I Made a new reservation on another hotel. Surprisingly this morning they sent me an email saying that they manually passed my payment since I never showed up. Watch out with this hotel. Not serious people. There are several much better places to stay in the area.

I am not impressed with the room cleaning department because the table was not wiped, the used drinking glasses were also not cleaned or replaced with new ones. coupled with the problem of the room key. in the morning after breakfast the key did not work until I had gone up and down 2x and was finally helped by the hotel staff. and after going out shopping all day until the hotel had brought several shopping bags to the front door of the room, still experiencing the same thing the room door could not be opened until I went up and down to the receptionist 3x

Worst hotel ever! Beds are so incredibly uncomfortable, I felt like the coils were digging into me. The a/c barely works and reads of cigarettes. Booker hotel cause it offered three beds and shuttle service to airport, well shuttle service is every hour and was booked out completely for 2.5 hour window around our flight. The bedding lacks padding and was so uncomfortable I almost wonder if it would have been more comfortable to share a king bed elsewhere, among three people.

This is the worst place in Madrid. They cancel the reservation with no notice and left my whole family in the street at 1 am in the morning. Called the police when I tried to show them that they made a mistake. The guy at the reception, Jose Luis, told me that the reservation is cancelled and that he can help in any way. We ended up sleeping in the airport. Worst customer service ever!!! They run the scheme of cancelling rooms and renting them out for higher price. Shame!

I recently stayed at Senator Barajas Madrid, and it was by far the worst hotel experience we’ve ever had. We were initially hesitant to book, as many of the reviews were negative, and we now regret not trusting them. The check-in process was chaotic due to a computer issue, but we were patient. However, things quickly got worse.

At 12:30 am, we were woken up by a call demanding immediate payment for a booking issue caused by the hotel's system, (even though we had booked through Booking.com, who obviously has our payment details). This unnecessary disruption woke up our baby, and despite knowing we were a family with a small child, the staff showed no remorse. Instead, we were accused of trying to avoid paying for our room—completely ignoring the fact that the issue stemmed from their system failure.

The staff were rude, dismissive, and refused to acknowledge their mistake. Even the manager failed to show up at the promised time the next morning when we waited to speak with him.On top of that, the soundproofing in the hotel is terrible. We could clearly hear a dog barking in another room, which disturbed us earlier in the evening, adding to the discomfort of our stay We should have trusted the bad reviews—this hotel is unprofessional, unhelpful, and not worth your time. Avoid at all costs.