Ilunion Pio XII Hotel

What an amazing hotel & team. We checked out after two nights and left with our luggage to catch the train home. Then the 'blackout' happened and we were stuck in Madrid with nowhere to sleep, no cash, and very little food and water. We had our ten year old daughter with us so we were worried. We ended up going back to the hotel just so that we would have some shelter and were prepared to sleep on the floor in the reception area. The manager and the team were incredibly kind and sensitive. They fed us all with the only food they were able to prepare and declined payment or help. Then they even gave us all bedrooms for the night which brought tears to our eyes - such kindness. The next morning they refused to accept any payment. We could not believe such kindness and selfless generosity. They all worked so hard to ensure that all of us were not hungry and sleeping on the street .

This is a fabulous hotel. The service is impeccable, breakfast delicious, and rooms and bed very comfortable. The location is good if your destination is Chamartín station but not if you want to be near the Sol area. I will definitely be back!

The location is a bit far from the city center, but it is great because you can take bus number 150 in front of the hotel and go straight to the city center. The facilities and breakfast are both good.

We stay in this hotel and on the day of our check out was blackout. It was my birthday and I want to say a big thank for the all team in hotel! Thanks for providing room, food! Thank you for hosting and humanity! In addition to that, we spent three nights in this hotel! It located close to the train station. It is good value for money! I highly recommend this hotel!

The staff was really kind and helpful, the dinner menu in their restaurant isn't extensive but it was delicious and you get continental breakfast too.
Not quite in the center but their is shops, restaurants, cafés, supermarkets, 10 pin bowlings roller discos and other things at walking distance from the hotel. Public transport available nearby: The bus stops are basically onthe front of the hotel and the metro station (Pio XII) is 5 min walk away (24 min away from city center by metro)

Facilities: Very good
Sanitation: Clean and tidy
Environment: Quiet and comfortable
This is the cleanest and most comfortable hotel I have stayed in in Europe

Beautiful hotel in a great location! Very dog friendly, it only costs €10 a night extra and they provide you with a bed, a toy, two dog bowls, and treats! It's right by a local school so the location is lively, and as a single woman I felt very comfortable walking around by myself. There are kids everywhere and it feels like a lovely neighborhood. Also plenty of places to walk your dog! The cafe is quick and delicious and they do offer room service for a €4 fee. The room is beautiful, exactly as pictured, the staff is helpful and excited, and the food is great. Overall, my dog loved staying here and so did I!

The hotel facilities are quite complete and the rooms are quite large. It is just a little far from the city center, so eating and drinking around may be a little inconvenient, but it is good to have a parking lot.

Excellent service, everything perfect.

I went with my dog ​​and they gave him a bed, biscuits and toys

10/10

Ana is extremely friendly and helpful.  The room is clean. Close to metro. Nice!!!