Hotel Embassy in Florence

Better off staying at a hostel

This hotel is very disappointing and has poor customer service. I asked for an iron to iron my clothes for the day and was told I could not have it until after 10:30am. Why? No idea. I explained I just needed it really quick, all the receptionist needed to do was hand it to me. He refused. I explained I was leaving for the day before 10:30am and he still said no. What kind of customer service is that? Do they only have one iron for the whole hotel? Check in was disappointing too we had an issue with the room keys not working and literally had to go to reception 3x. Not once did they get up to help, seemed super inconvenienced by us needing to get into our room. The breakfast was disappointing, nothing tastes good or fresh. The room itself didn’t even have Kleenex. Bathroom door knob came off, shower backs up and leaks all over the floor. The area this hotel is in is a bit rough and 15+ minute walk from Florence main attractions, only perk is it’s a 5 minute walk from the train station. Also they charge to hold your bags!!! Crazy. And check-out is 10:30am where other hotels are 12pm. Overall disappointing because it is a very cute hotel.

Service does not justify the price.
The room had a smell of cigarettes. The soap dispenser was broken. The shower was broken. I mentioned this at the reception and nothing happened.
No iron in the room. Not possible to borrow one in the room. An iron was available to use next to the breakfast room, but the times are unsuitable for someone who is there on business.
Not coming back here....
Only positive point was the location.

Awful hotel. Staff was friendly but, when we got there, they took us to the "new" section of the hotel. It turned out to be an old building. The lift was extremely small and slow. The room was a shoe box. The bed was randomly placed in the middle of the room facing the wall. I placed my phone on the bedside table and the table collapsed. The shutters were broken and kept slamming in the wind. I could not fit in the shower.

In the end, we did not even stay the night. We got our cases and left the hotel to stay elsewhere.

Excellent, safe location five minutes walk from the main railway station. Relatively close to city centre, 15 minutes walk . Hotel staff were friendly and courteous. Rooms were clean and quiet, breakfast was standard with a decent amount of choice . Would recommend for anyone travelling by train in Italy. I would stay there again

The worst hotel ever, I don’t know why they are rated 4 star. They should be 1 star. Once we arrived, we didn’t take the double bed we have requested through booking and they are so rude. They gave us a dirty room and tried to separate the bids as they say this is only the room they have.