Hotel Espana - Gruppo BLAM HOTELS

Our stay at Hotel Parker was a disaster from the beginning. We originally booked at Hotel Espana, but without any notice or consultation, we were moved to Hotel Parker. The room was awful: the beds were rock-hard, and the noise was unbearable – we could hear every little sound from the hallway and the reception area, making it impossible to get a decent night’s sleep. The worst part, however, has been the complete lack of responsibility regarding a deep scratch on our car that was caused at the parking lot. At first, they promised to help and said there were security cameras. Then suddenly, the footage wasn’t available, and no one could give us a straight answer. Despite repeated promises to contact the insurance company, they have completely stopped responding. It feels like they couldn’t care less now that we’ve checked out. We are left with a damaged car, no follow-up, and the distinct feeling that they’re intentionally ignoring us because we’re no longer staying at the hotel. Absolutely unacceptable.

Bad value for money The 2 gentlemen at reception are pleasant but it looks more like hotel rental than a hotel. There is no real reception, he sends a message before arriving at the wooden office which serves as a desk to be sure that the person is present. Breakfast at -1 with Italian croissants coffees juices and that's it, what a disappointment. Bad bedding, dilapidated bathroom (the shower doors were mounted upside down)

What I liked: Very good location, quite central (20 minutes by walk from the Colosseum) and close to subway and tram/bus stops. Super nice staff and always available to help (you can contact them via WhatsApp any time and they are always online). The breakfast offered and the coffee machine available any time for free were very welcome despite having chosen the option without breakfast included (so why does the paid option exist when it is then said by the staff that breakfast is offered to everyone for free always?). What I didn’t like: Unfortunately as an overall experience I have to say disappointing. We paid an overall of 1000 euros and at the beginning we were given a miserable room that is absolutely unsuitable for hosting guests. Very old structure, bad smells, broken things like doors and rust (see photos). In addition, the Wi-Fi did not work and we had a water leak which forced me to ask to change the room (thing I had to do for the first time in my entire existence!). The second room we got was better, which at least reflected the value of a 3 star, but it was a pity the cleaning service (one day we came back to the room late afternoon to rest a bit and the room still hadn't been done, and I had to ask to come and do it). Embarrassing the toilet under the sink (see photo), which made normal sitting impossible (again, first time in my life I've seen something like this). This hotel is visibly not 100% ready to host guests in all of its rooms so please don't let the unsuitable ones be used (especially by charging them a lot!).