Hotel Morgana

We stayed at Hotel Morgana in Rome and unfortunately had a very disappointing experience. Both rooms had serious plumbing issues — the sinks didn’t drain and the shower in one room would not turn off and began flooding. We called the front desk several times with no response for over 20 minutes. Maintenance arrived around midnight and couldn’t fix it, and we weren’t moved to new rooms until 4:00 a.m.

This severely impacted our sleep and plans for the next day. Despite reporting everything clearly and requesting fair compensation, the front desk refused and claimed changing rooms was sufficient. For a “4-star hotel” (it does not look like a four star at all), this was extremely poor customer service and unprofessional.

The location is good, but sadly that didn’t make up for the disruption or lack of accountability.

Pictures below show the level of the damage that was in the hallways outside our room

The hotel location is very close to the train station. We were given an offsite apartment, which was ok. It was hard for us to walk all the way back to the hotel every day for breakfast. The worst part of staying at this hotel is that we had to deal with all the homeless people and disgusting smell outside. I would not recommend staying at this hotel

I recently had the experience of staying at Hotel Morgana, I wish I could say it was pleasant.
The bathroom constantly smelt like sewerage I had to have the door shut at all times so it didn't stink out the whole room, it was very dated, it advertises itself as a 4 star hotel I would say it is 2.5 on a good day.
The area itself while it is close to the train station at times reminded me of what a ghetto is.
Also city tax is also only accepted by cash which is annoying.

The front desk staff were standoffish and were unreliable with city directions and tour information. They just didnt care. Our room was not cleaned, and after requesting it be cleaned 2x, it still wasn't done, but staff insisted it was. Rome has better hotels with better service for your vacation needs. Stay somewhere else!