Hotel Palazzo Manfredi - Small Luxury Hotels of the World

My husband and I stayed here for 3 nights and when we got here we had a great view of the Colosseum but the rooms are very small and we could barely fit our big size luggage in the room. All they have is espresso coffee in the room. They say they are a 5 star hotel, but the only complimentary drink you get is water. When we asked for an extra luggage holder they said they can only give us one. We asked for an iron and the first iron they gave us was old and smoking when we turned it on. Uhm should I mention AGAIN that this is supposed to be a 5 star hotel? We asked for another one and the next one was burnt. The restaurant upstairs is over priced $150 per person and there’s a dress code. There are plenty of other restaurants to walk to in the area.
To top off our stay, my husband and I returned back from dinner one night to find my tampons and pads missing. The house keeper most likely threw them away. When I called the front desk to explain to them what happened the lady said she will have to talk to the house cleaning manager. When she called me back she said that she couldn't locate the missing pads and tampons. She asked to offer a solution and she suggested that my husband and I take time out of our vacation and go ride in a golf cart provided by the hotel to the nearest pharmacy. She said my husband could buy some more tampons and pads and she will talk to her manager to offer reimbursement. Not once did she offer anything more like a free meal for the inconvenience. Even more embarrassing, she had a male staff member give us a ride to the pharmacy. Simply rude, and inconsiderate. She didn’t offer a discount on the room, a voucher to souvenirs store NOTHING. She basically said “sorry there’s nothing else we can do for you.” To call themselves a 5 star hotel is a LIE, because this hotel knows nothing about exceptional customer service. They don’t care if you come back or not because they make money off people booking the rooms for the views of the Coliseum. Save yourself a headache and do yourself a favor and stay away from this Hotel. You’re better off at a Hilton or Marriott where they believe in great customer service or they will make it right.

Honestly was very disappointed in Palazzo Manfredi. This was the hotel I was most excited to stay in while we were in Italy. The views from the restaurant and the cocktail bar are great and the staff at both were great. During our stay we asked the front desk for help twice, once with transportation from the train station and again trying to make reservations upstairs because the website wasn’t working. Both times we were essentially told to fend for ourselves, especially for the restaurant when we were told they were booked up and the front desk then knew there was a seating from 7-9 once we mentioned our room number. There were also a few instances of people following us to the elevators when we walked in to verify if we were staying there or not. These few instances just rubbed us all the wrong way being treated differently then we did from the other 6 hotels we stayed at in Italy that were supposedly not at the caliber of this hotel. The view is unreal but honestly the lack of hospitality from some of the staff takes away from the location greatly.