The St Regis Hotel

Our stay at The St. Regis Bangkok was memorable, thanks in large part to our butler, “Bruce”. He was incredibly impressive – smart, attentive, and spoke fluent English. His professionalism elevated our entire experience and left us with a very positive impression of the hotel as a whole.

That said, there were a few areas for improvement. The swimming pool was surprisingly small – it felt more like a children’s pool, and even with just 2~3 people, it already felt crowded. The water was also extremely cold, which made it difficult to enjoy a swim. It’s a shame, because the pool staff were so friendly and welcoming.

We also tried the buffet, but unfortunately it didn’t meet expectations, especially considering the price.

Still, what stood out most was the consistently excellent service from every member of the staff. Their warm hospitality left a lasting impression, and despite a few shortcomings, we’ll remember this hotel for the way we were treated.

We had a wonderful stay at the St. Regis Bangkok. The service was excellent from the moment we checked in — the front desk staff kindly arranged for us to check in an hour early and even upgraded us to a corner room with stunning views overlooking the golf course. Our butler was also very thoughtful, surprising us with a small cake and special touches that made our stay even more memorable. Truly outstanding service!

Nice hotel with friendly butlers. Strategic location and accessible to major locations.

Room quality not really up to other St. Regi standard

Great service and nice breakfast. Connecting bridge to train station. Walking distance to erawan shrine.

Like Bangkok itself, The St. Regis is layered — intricate, elevated, and quietly soulful.

From the moment I arrived, I was met not just with service, but with care, memory, and grace. It’s a house that doesn’t merely aim to impress — it invites you into a rhythm, a mood, a feeling. There’s a serenity here, scented with jasmine and softened by gestures that feel deeply personal. The St. Regis Bangkok doesn’t just host you. It sees you.

The interiors are tactile and thoughtfully composed: silk brocade walls, dark wood doors and floors, floor-to-ceiling marble bathrooms with chrome fixtures — all framed by lush tropical greenery and soft-petaled florals at every turn.

As my car pulled up to the main driveway, I was immediately welcomed. My luggage was swiftly taken care of, and I was escorted up to the 12th-floor reception for check-in. This upper-level lobby shares space with several elegant lounges and entertaining areas, while the ground floor holds its own grand lobby with floral installations and quiet corners perfect for hosting or simply observing.

From check-in to settling in, the experience unfolds in five gracious touchpoints — a detail that felt serendipitous to me, as five happens to be my lucky number. Saint (5 letters), Regis (5 letters), and five team members who greeted me in the first hour:
1. The welcome escort from the car and check-in desk
2. A Guest Arrival Ambassador delivering my luggage and offering to unpack
3. A Butler introducing 24-hour services — from coffee and tea, to a drawn bath or newspaper delivery
4. A second follow-up from the butler team to ensure everything was to my liking
5. A concierge check-in for personalized recommendations

The room itself is exquisite — traditional yet refined — with dark woods, embroidered silk details, and a spa-like bathroom adorned in marble and glass. My view overlooked the pool, a peaceful contrast to the city’s pulse below.

One of the most memorable surprises during my stay was the one-hour Muay Thai kickboxing session with Khun Oat, a fantastic instructor who guided me through jabs, hooks, and kicks with incredible patience and encouragement. Afterward, a chilled towel and assisted stretch completed the experience. It was unexpected — and uniquely Bangkok — the kind of signature moment you won’t find at any other St. Regis in the world.

The property itself is beautifully appointed with multiple restaurants, a serene pool, a hammam, cold plunge, a spa, and a modern gym. Its location, adjacent to the Erawan Shrine and at one of Bangkok’s most prestigious intersections, offers both convenience and cultural richness.

But above all, what elevates The St. Regis Bangkok to a true five-star experience is its people. The team feels like family — welcoming you not just with polish, but with heart. That’s what stays with you long after you’ve left: not just the elegance of the property, but the soul of its service.

The first night when I checked in, the hotel offered me a basket of fruit but when I cut a pear which was found rotten. I didn't consume the other fruits and put the rotten pear of the plate on the assumption that the hotel will replace the fruits for us the next day. However, when I returned in the next evening, I found all the fruits had gone without replacement and this gave me a very bad impression of how sincere the hotel was for offering the fruits which were of low quality. Besides, when I returned to the hotel the fourth evening, I found a bag of trash on the cupboard near the doorway, apparently left by the cleaners during the make-up of the room. This was very unprofessional and I needed to call the housekeeping to collect the bag of rubbish.

Luxury 5-Star Experience, Every Time

We have stayed at many 5-star hotels, but St. Regis Bangkok continues to stand out and that’s why we keep coming back. The exceptional service begins right at the airport transfer with Khun Komson, Bangkok traffic can be unpredictable and take over an hour, but the ride is always pleasant thanks to the comfortable car, thoughtful amenities, big smile of driver and in-car Wi-Fi, which makes the time fly by.

Upon arrival, the warm and professional concierge and bell team — K.Eed, K. Poo, K. Pok, and K. Fahad are always there to welcome you with a smile and offer help with anything you need, from A to Z. Their attitude is always “yes,” no matter the request.

Check-in and check-out are consistently quick and smooth, and K. Katie, K Ploy at reception always ensures everything is handled with warmth and efficiency.

The rooms are spacious, modern, and well-designed, with great views. What makes it even more special is the personalized touch: a handwritten welcome-back card, along with fruits and snacks you actually like — a thoughtful gesture from the butler service that truly makes you feel at home.

Breakfast is great, with a wide variety of choices and attentive service — special thanks to K. May for always taking great care of us. Room service is also impressive, with delicious food served hot and promptly.

The hotel is very kid-friendly, which is a huge plus for families. My son absolutely loves being here and he really likes K Eed (Mr. Magic man)

I always take my time at Fitness, special mention to K.Jack, who always takes great care of guests. He offers creative tips and exercises to keep your fitness routine fresh and engaging, making workouts something to look forward to. The swimming pool is also lovely.

And of course, back office team — the people we don’t meet, but whose hard work and dedication help everything run so smoothly.

Bangkok is full of luxury hotels, but the St. Regis rises above the competition from its outstanding service. They consistently anticipate your needs and go the extra mile to make every stay not just comfortable, but memorable.

Luxury, Elegance & Flawless Service in the Heart of Bangkok

The St. Regis Bangkok delivers everything you’d expect from a 5-star property—and then some. From the moment we arrived, the service was impeccable. The butler service is a standout feature, making every detail of your stay feel effortless and personal.

The rooms are spacious, beautifully designed, and offer stunning city views. High-end touches throughout—from the plush bedding to the marble bathrooms—make it feel like a true sanctuary in the middle of Bangkok’s buzz.

Breakfast was incredible, with a huge selection of both Western and Asian options, all top quality. The pool and gym facilities were excellent, and the direct access to the BTS (via skywalk) makes it super convenient for getting around.

Whether you’re in Bangkok for business or a city escape, The St. Regis is the perfect blend of comfort, style, and world-class hospitality. Worth every baht.

From my 3rd experience with St Regis Bangkok, this time I felt more improvement on the service which is more care and warm for checking in or especially the earthquake happened. Last few times, I don’t feel that the team around or care . So l went to Rosewood before was better. But this time I totally change my mind , I will stay again with st Regis . Anyway , I need to thank you the team that they arranged all for guest after earthquake. We all felt very warm and comfortable. Especially the F & B director I think is western who arrange some good for us . As the time most of them haven’t got lunch yet , it’s very professional. And one of the girl which is working in kitchen , she brought me her apron for cover my legs, thanks for her care. I really appreciated for St Regis team , they done it very well & professional. Thanks again. 

B.rgds,
Joey Leung