Lasagrada Hotel

Our stay at Lasagrada Hotel Istanbul was unfortunately ruined by one shocking incident that no family should have to deal with — especially at a place that claims to be a 5-star hotel.

Yes, my young daughter accidentally stained the bed sheet — a minor issue that happens with children, and one we were willing to take responsibility for. But instead of handling it professionally or even speaking to us kindly, the hotel management chose to deactivate my room key — despite the fact that I had already fully paid for our stay.

This was clearly done just to force me to go down and speak with the manager, which is an unbelievably disrespectful way to treat guests.

When I finally spoke to the manager, I was expecting an apology or at least a polite conversation. Instead, he was cold, dismissive, and offered no apology whatsoever. His exact words were:
“Next time we won’t do it.”
That’s not how a professional manager should address a paying guest.

This kind of treatment was shocking — not only because of the situation, but because it came from a hotel that advertises itself as luxury and family-friendly.

If you’re traveling with kids or simply expect to be treated with respect, this is NOT the hotel for you. We will never return, and I hope no other family has to go through what we did.

The worst hotel I have ever been to , especially when they know u booked through booking, first of all the hospitality is 0! And the manager there is completely disrespectful, he was shouting, yelling and swearing on us on the middle of the hotel lobby, because we refused to pay things that we didn’t use , it’s a big scam , u will be amazed by the chocolate coffe water that in the room and they will put everyday and they will charge u for it at the end of the trip you have to pay for everything they put without u ask and even if u didn’t use it , he gave us 3 different bills (the manager) and then after we called the police , they came and we payed even more what we should because the manager knows we had flight and we don’t want to miss it and we payed a bit less then the original amount, it’s a scam hotel , Be carful be aware and the cleaning services is really unexpected, they ruin our trip , and if u want to use the swimming pool u have to wear something in your head for 5 euro
At the the top I can’t imagine how a hotel manager will tell the customers u are lying and swear to them in middle of the hotel! Here’s the photos how we left the stuff and the photo of the manager u have to be aware from , rest of receptionist was nice except this manager