Aloft Airport Hotel

Disappointed and Humiliated Despite Being a Loyal Marriott Guest

As a Marriott Titanium member and Google Local Guide Level 9, I’ve stayed at countless hotels around the world and frequently share detailed reviews and photos of my experiences to help other travelers.

During my recent stay, everything was going smoothly,until my final day, when things took an unexpectedly disturbing turn.

I was casually taking photos of the property (as I always do before leaving any place I enjoyed), when a staff member at the lobby asked if I needed help, who turned out to be front manager Mr Nader. I said "no, thank you" and continued taking photos. Moments later, while driving out of the basement parking, I was suddenly stopped by a running security guard who acted as if I were a criminal, demanding to know who I was, why I was there, and why I took photos.

I explained that I was a guest, gave my room number, and told the security I would return shortly to speak with the duty manager to clarify if I had done something wrong.

Upon return, I met Mr. Nader (Front Office Manager) and the Head of Security, who confirmed that taking photos is actually allowed, and that what the security guard told me was incorrect. They explained it was for “security reasons,” but frankly, the approach was accusatory, humiliating, and unacceptable, especially for a loyal Marriott guest.

I left the hotel feeling offended, judged, and treated like a suspect, not a guest. What should have been a normal check-out turned into an unpleasant memory I won't forget.

Marriott properties are known for hospitality and professionalism, but this hotel severely missed that mark. Sadly, I cannot recommend this location, and I’ll be rethinking future stays.

I arrived DXB at 9:30pm so want to stay somewhere closeby to rest. The hotel location is not walkable distance from airport, you have to find the shuttle bus and the time is not consistent. It took me almost 30 mins mins travel time
The room size is good for a family of 3 but water pressure in the shower was weak, hair dryer did not work and towels are dirty... entire experience was very frustrating!
Also I was allocated to a room next to their refurbishment so smell were strong.
I would not recommend family to book even though it is a short stay.