Aloft Airport Hotel in Dubai

I booked a 1 night business stay through my employer in the UAE. I checked in yesterday evening around 6:30 pm, in room # 234. Today morning I rushed out and returned to the hotel before 2:30 to complete the checkout. I was shocked when the receptionist informed me that the room already checked out. This happened without having me present at the hotel nor notifying me through a phone call or even SMS. They didn’t even offer me to check the room in case I might have forgot anything inside. They also didn’t inform me that they have found any missing items in the room. As a consequence, I found out later after my return home that I’ve forgot one valuable item of my personal belongings in the room. I can’t imagine how such awful guest service does happen at a 4/5 stars hotel in Dubai. How could they check me out without my presence or without notifying me while they know from my EID that I’m not international guest and I can be easily reached through my UAE mobile number or my email ID.
I’ve spoken to the hotel on phone and told them about this situation. I’m waiting for a resolution asap.

In addition to this situation, the room itself was missing many basic items that made it unready for guests, such as slippers, hair dryer, and some toiletries. Also the iron was damaged and leaking water from each side. I’m deeply disappointed with my stay at this hotel and will never book there again.

Disappointed and Humiliated Despite Being a Loyal Marriott Guest

As a Marriott Titanium member and Google Local Guide Level 9, I’ve stayed at countless hotels around the world and frequently share detailed reviews and photos of my experiences to help other travelers.

During my recent stay, everything was going smoothly,until my final day, when things took an unexpectedly disturbing turn.

I was casually taking photos of the property (as I always do before leaving any place I enjoyed), when a staff member at the lobby asked if I needed help, who turned out to be front manager Mr Nader. I said "no, thank you" and continued taking photos. Moments later, while driving out of the basement parking, I was suddenly stopped by a running security guard who acted as if I were a criminal, demanding to know who I was, why I was there, and why I took photos.

I explained that I was a guest, gave my room number, and told the security I would return shortly to speak with the duty manager to clarify if I had done something wrong.

Upon return, I met Mr. Nader (Front Office Manager) and the Head of Security, who confirmed that taking photos is actually allowed, and that what the security guard told me was incorrect. They explained it was for “security reasons,” but frankly, the approach was accusatory, humiliating, and unacceptable, especially for a loyal Marriott guest.

I left the hotel feeling offended, judged, and treated like a suspect, not a guest. What should have been a normal check-out turned into an unpleasant memory I won't forget.

Marriott properties are known for hospitality and professionalism, but this hotel severely missed that mark. Sadly, I cannot recommend this location, and I’ll be rethinking future stays.

I arrived DXB at 9:30pm so want to stay somewhere closeby to rest. The hotel location is not walkable distance from airport, you have to find the shuttle bus and the time is not consistent. It took me almost 30 mins mins travel time
The room size is good for a family of 3 but water pressure in the shower was weak, hair dryer did not work and towels are dirty... entire experience was very frustrating!
Also I was allocated to a room next to their refurbishment so smell were strong.
I would not recommend family to book even though it is a short stay.