Palm Beach Hotel - All Inclusive with Free beach package & Private Beach

Extremely bad organization, quality and service. The beach was overpacked, nobody looks over if the people are even from the hotel. The food was bad, the rooms were hardly considered clean. And to top it off the WiFi was horrible. The hotel did not meet any of the expectations it is supposed to offer. Walls were peeling, no charging sockets that are functional near the bed, towels were changed 1 time in 4 nights and the sheets not a single time. The air conditioning was also a total disaster, only creating noise and no coldness. A total discrimination towards any other nationalities, excluding Romanians (very ironic considering this is Bulgaria) and the staff hardly knows Bulgarian. I do not recommend. It is sad to see one of the best touristic cities (Golden Sands) in such a horrible state. Only the servers and some of the staff were kind.

Hotel is very dated. Food & Hotel not 4 star. Maybe 2 star. Beach beds you have to pay for the mattresses. Umberellas are static & cannot be opened or shut. Bar area is disgusting, toilet is dirty. No shower on the beach. When we arrived we spoke with the manager & he said if we didn’t like it we should book into another hotel. We stayed 2 nights and left. Cost us more money but just could not stay. Very stressful. Love Holidays do not have a rep that checks this Hotel.