Royal Beach

I am writing to express my deep dissatisfaction with the experience we encountered at your hotel, Royal Hotel, on 26th August 2024. Our troubles began as soon as we arrived. We had anticipated that parking would be available as part of our stay at a four-star hotel, but instead, we were surprised to find that we had to pay an additional 20 BGN for parking. Although we were unhappy with this unexpected charge, we eventually paid it and hoped to move on and enjoy our holiday. Unfortunately, the problems only escalated from there. When we arrived at the canteen for our scheduled check-in at 2:00 PM, we were met with a long, chaotic queue. We were forced to wait nearly an hour to check in, which is completely unacceptable. When I questioned the staff about the delay, they cited being short-staffed and claimed this situation was unprecedented, despite knowing the exact number of guests expected that day. Such poor planning and lack of organization are inexcusable for a hotel that advertises itself as four stars. After enduring the frustrating check-in process, we encountered yet another inconvenience: the elevator. We had to wait an additional 10 minutes just to get into an elevator. This delay, coupled with our already frayed patience, made for a terrible start to our stay. Upon finally entering our room, we were horrified to find the beds in a dreadful condition, ripped apart and looking like they had been through a disaster. This level of neglect is shocking and completely unacceptable. We decided to have lunch by the beach, which was decent but unremarkable. However, dinner at your hotel was the worst decision we could have made. Despite paying for an all-inclusive package, the food quality was abysmal. The food was unlabeled, looked unappetizing, and appeared as though it had been carelessly thrown together. To make matters worse, both of us experienced stomach issues after eating, leading us to question the hygiene standards of your kitchen. It is absolutely appalling that a hotel of your supposed standard could provide such poor service and amenities. The state of the food alone is enough to warrant serious concern. It is shocking that this establishment is allowed to operate and even more so that it has been given a four-star rating. I am requesting an immediate investigation into these issues and a full refund for the distress and inconvenience we have endured.

Well incredible hotel went with Loveholidays and complained whilst there how dirty the hotel was and the fact they only cleaned the room twice after begging advertised as 4* not even 1* and as Loveholidays are no longer covered by ABTA no point complaining they just ignore you - bar was often closed common areas dirty - all inclusive - no do not eat or drink there

Unfortunately we were transfered from other hotel to this place.
Rooms was dirty, water is stinky.
In bathroom is mold.
Wifi is poor.
Double bed / king's bed - they called two single beds placed side by side with no stable connection...
Air conditioning is working OK. Swimmingpool opened till 18.
Breakfast is in the other hotel.
For cleaning, for new towels, even toilet paper we need to ask.
We stayed in this hotel for a week and we were biten by BED BUGS!!!
Holidays in Varna were great but I recommend you to choose other places to have better memories from Bulgaria.
It was disappointment.

Horrible experience, few of the rooms smell very bad , few of the beds were straight on the floor, and the staff, only the girl receptionist was nice, the owners were there and the rest of the staff, HORRIBLE AND DISREPECTFULL!! BECAUSE OF THEM WE HAD TO LEAVE THE HOTEL 2 DAYS BEFORE WE PAID, NO MONEY BACK WAS RECEIVED, I DON T RECCOMEND THIS HOTEL TO ANYONE!

I would've give for rooms 2 stars and for location too, but the service isn't 1 star is like -1 stars. Very rude staff (not all of them). The rooms DO not appear as in picture (the walls are rippen, spiders everywhere, even found old socks in my balcony)

- We were given a dirty room ,which we had to wait for over an hour to get cleaned.The stuff then started arguing over who of them is at fault ,which is nothing a customer would like to hear about
- The room itself didn't have much hot/warm water in the evening.The bath was in poor condition ,rather unusable.Not all power outlets in the room were working.There was nothing to dry the wet clothes on.
-Lack of parking spots for all visitors.
-The breakfast that you pay for is actually in the hotel over the street ,which is not very convenient to say the
least.