Louis Althea Beach Mini-hotel

The first night we slept without air conditioning, as the weather was not that hot. The second night, it was hot, and we wanted to start the air conditioning in the bedroom, but it blew hot air out. We assume it is just starting up, but it keeps blowing hot air out into the room. Opening the window won't help, because it is hot outside. We sleep badly, but at about 4:00 AM, it suddenly starts up by itself. I try to explain our problem to the staff, and they promise to look at the air conditioning. When they start it up, the same thing happens as it did for me: it blows hot air out into the room. I show them that the 2 other air conditioning units in the apartment are working and blowing cold air and pressure them to fix it in our bedroom. They explain it is me who doesn't understand how to use the air conditioning, and that it works as it should. They work with it for about half an hour, and it starts to work properly and cools the room as it should. But when we want to turn it on, it has become even worse, and if we turn the fan on full blast to be in the room, it is noisy. As a result, I wake up with a severe headache, and my wife can sleep because of the heat. In the morning, I was not in the best mood, and went to the reception immediately and complained about the lack of air conditioning. They send someone up to look at it, and he explains to me that it works flawlessly. I demanded to have it repaired, because I did not want to go through another night of poor sleep. Then he calls a superior, and he also tries to explain/convince me that it is I who is wrong. Then I show him the other two air conditioners working properly to prove that it is not me who is wrong with it. He says to me: If I am going to repair it, I have to go up to the roof, do you really want me to do that, to which I reply that as long as my air conditioning works in my room, so that I can start my holiday and sleep well, then I am satisfied. He left the room and did something on the roof, and it started working. I didn't dare turn off the air conditioning, but it has a timer, so it turned off itself in the evening. When I then started it up in the evening, it started blowing hot air into the room again. Then I went to the reception, and I think it was the hotel manager that I spoke to. He followed me up to the apartment and confirmed that it was true that hot air was coming from the air conditioning. He spoke on the phone for about 1/2 hour with a professional installer who promised to come and fix it the next day. He offered me 2 options, either we could get another room to sleep in without our children (who would then have to sleep alone), which we of course refused. The other option was a fan that could blow cold air from one of the other rooms, which we agreed to try, and it helped a little. I told him that they should give us an apology because our holiday was ruined during the first few nights, and I should pressure them to do something about the problem. He said yes