Pickalbatros Citadel Resort Sahl Hasheesh

We really enjoyed our stay again. The room was nice and spacious with a great view. Of the restaurants I would like to highlight the oriental (Tagine) and the Asian, both are very good. Even at the Italian restaurant you could always find something that tasted good.
The staff everywhere was very, very friendly and helpful. Our thanks to everyone for that!
A big shout out to the animation team, they all did a great job and we had a lot of fun.

Beautiful resort, amazing weather. The housekeeping team were great topping up the fridge and keeping the room spotless. The animation team and bar staff were friendly and nothing was too much trouble. The lagoon area is stunning and relaxing.

Firstly I’d like to address the positives, the resort is beautiful and definitely 5* , it’s kept very clean and scheduled on time for cleaning/food/serving etc and the facilities are amazing! , the staff at the palm pool are incredible and always looking to assist and help, the waiting staff and managers for citadel restaurant and food court are brilliant and always kept myself and my husband smiling. 10/10 for some of the staff there , they work very hard and will always try to make you smile

Now, I’d say there’s just a few adjustments that would really make this place amazing, first off when we arrived the entrance and security was great and really made you feel safe, the staff helping with our suitcases were welcoming and made you feel special, however as soon as we approached the reception for the first time checking in in the evening we were rarely acknowledged or greeted, there wasn’t much of a recognition or explanation of the resort and where we were to go it was very quick and almost ‘send you on your way’. First impressions last and this unfortunately stayed with us throughout the stay. The rooms are beautiful but we found that the floor was quite dirty when we’d walk around bare foot in the room only, our feet would be black with dust so just some updated cleaning of the floor would of been great.
I did request some time prior back and forth through email for any adjustments to the room to be made and if anything could be done to make our first visit to Egypt special as we were celebrating our anniversary but nothing was noted or added to my knowledge which was unfortunate compared to other resorts we have visited in the past.
On one occasion I rang room service for myself and husband only to be greeted with an incredibly rude man on the phone who seemed almost offended by my request to order food, a female member of staff rang the room back to take the order again which was to my surprise I thought I’d ordered with the gentlemen. Overall I felt a little out of depth with regards to asking for help, assistance or ringing for facilities which was a little uncomfortable at times due to this.
The mini fridges in room could be stocked a little more often or if there was a multiple choice card of water/soft drink options that you could choose from so they could be stocked more specifically for each room that would massively jump the service up to 5* and streamline the process for them and also guests staying.

All in all we did really enjoy our stay, it was peaceful , weather was beautiful and we really didn’t want to come home
we are looking to return to Egypt end of December for 2 weeks. We would love to stay here again if the little adjustments were made.

The beach is very beautiful, amazing. The staff is kind, in this hotel you are not harassed by the staff. The night is quiet, you can sleep. The problem is with food, every day it is repeated, with a few variations, potato by potato. Cakes have no taste and the worst quality. my room was in a very worn condition, the interior needs renovation. If it will be renovated and good food, it would be perfect for a vacation.

The hotel is amazing, the stuff are super friendly.
Starting from the reception; Mr Mahmoud, the reception manager- or at least I wish he the manager- is an exceptional guy. He took us for a tour in the hotel before we make the check-in to choose the rooms 😀.
He is available all the times morning and night. Greeting to Mr Mahmoud.

The rest of the stuff all over the hotel are cooperative and very friendly. The beach has two amazing spots, like lagoon or a small bay where you can enjoy the corals and colored fishes.

The hotel is huge that you don’t feel it crowded though it is almost fully booked.
There are like 5 restaurants to eat in, two with reservations and the rest just come and be served.

A highly recommended hotel to go

Staff service is the top thing you will notice at this hotel, they tend to your every need without even asking. The Food is delicious various restaurants each serves a different cuisine, The rooms are amazing! Equipped fully with every single detail it's awesome. The highlight of this hotel are the snack and bars all around the hotel making delicious non acholoic cocktails making sure you're never thirsty. The hotel view is awesome you can see the sea from the reception which is outstanding.

The only downside is the sea is very rocky, they need a marina desperately to make this hotel like no other. There's a pool from the sea but it's just not as good as the sea itself . The animation show was good but wasn't great. They need more creativity and more engaging activities but overall we had a a great time !!

We visited Egypt for the first time. We chose the hotel due to the unusual architecture and great service. We were pleased to upgrading our room from standard to deluxe. The staff were really polite, especially two barmen working next to the infinity swimming pool. The food in all restaurants was tasty and diverse. Best regards, the Riakshins.

I just want to thank all of the staff for such a great efforts they do daily cheerfully.
Reception, cleaning staff all the restaurants staff are so helpful
Animation team specially my beloved Monica 🤍 so active and spreading vibes
Chefs and waiters are doing more than amazing efforts
Chef Ahmed Hassan advised me to try the bread and I guess I never tasted bread as good as this ever 🤍 and he makes best feter ever Thank you
The hotel has everything we needed around us.
Definitely will visit again

A wonderful hotel. Everything is at a high level: the staff, who do not constantly demand tips and work well regardless. They are very attentive and speak multiple languages. The food is excellent and delicious. The team of entertainers, bartenders, and cleaners is excellent. I will definitely recommend this hotel to my friends.

A small downside in this otherwise perfect experience: upon check-in, I wasn't given a QR code and only discovered the mobile app on the second to last day. For most of my stay, I was puzzled about how to book the à la carte restaurants. But it's not a big deal; now I know about the convenient mobile app, and next time I won't miss the chance to try all the restaurants. Thank you for your hospitality and see you again soon.