Charmillion Club Resort

I feel disappointed that I am leaving the following review. Initially booking this particular hotel I did a lot of research prior to making the final booking. Read reviews, searched social media to see what reviews came up and yes there did seem to be the odd few that were disappointed but this appeared to be outweighed by the positive ones. I now wonder if some of the more positive ones are bogus.
The hotel is advertised as a 5☆ it's definitely not. The rooms are tired and definitely in need of updating, especially the bathrooms, shower is awful and powerless. I will include photos of what our 5☆ bathroom looked like. Limted plug sockets and only work sometimes. The fridge in the room struggles to stay cold which is a worry when having to keep insulin in it. Although the rooms are supposedly cleaned every day I feel the it's a surface clean as the headboard is thick with dust and I won't comment on the bathroom.
We paid extra to have a sea view and don't get me wrong the view is beautiful, the grounds are very well maintained. But little did we know that for two evenings a week there is a beach disco(chargeable) until gone midnight. It is very loud so sitting on the balcony listening to the sea and taking in the peacefulness is a no chance. Even sitting in your room the music is deafening. Difficult when thrying to get our 3 year old to sleep. There seems to be a lot of hidden extras that you need to pay for, including the water park on site. Drinks are very limited and little choice which is soft drinks, 1 lager, Rum, gin or vodka only, everything else is chargeable. There seems to be only one pool in our part of the hotel which is very loud, I don't mind music round the pool but this is another level. Whilst relaxing round the pool there seems to be a constant flow of staff trying to sell you things, this is often expected but its constant even after politely declining a few times, you'd think they get the hint. It's worth walking over to the other hotels on site to try out thier pools.
The Internet is advertised as being available across the hotel including your rooms, this is very sporadic as it struggles to connect and becomes even worse in the evening.
After speaking to another family they explained this was their second visit to Sharm and last year they stayed in the 5☆hotel Cleopatra which apparently is amazing and lives up to the rating. Staff all seem to work very hard, there are a lot of life guards and strictly on the ball, which is great. The entertainment and pool staff all work long hours and vvery cheerful but reception staff, where they are meant to be the hotels best examples of staff are very rude and could do with renewing their customer service training. The food is not the best and tends to be repetitive. I will say their puddings/sweet treats are very nice.
We were fortunate to be able to book some of the restaurants, you are limited to 2 per week if you can get in. We did Japanese, Lebanese and French, the food, service and atmosphere was great and definitely made a welcome change to the hustle and bustle of the food hall. One thing is guaranteed is the weather.

We stayed here in July. Quite disappointed with the rooms - decor. Not very modern and don’t reflect the pictures.

The alcoholic drinks are flavours/syrups. No alcohol taste and very weak. Not our expectations and very disappointing. The beer was like non alcoholic too. Cocktails not much choice and more like a mocktail.

The pool attendant- he was so welcoming and nothing was too much trouble. Very happy and smiley every day.(Hassan) always found us a sun bed and laid out our towels.
Also a man called Mohamad - hospitality staff… he was absolutely amazing and remembered our drinks and brought them over every time we sat down for each meal in the main restaurant.
The grounds and the staff were immaculate and always greeted us. The iron was terrible and not very up to date.

It’s a pity most of the staff weren’t the same. The food was ok… not much choice and we were careful what we ate. Overall, the weather was very hot and we had a relaxing holiday. Evening entertainment was average. Staff were nice. Also, you had to pay for premium drinks. The bar manager and another were happy to rectify issues we had.