Serita Beach Hotel in Hersonissos

We booked this hotel thinking it was 5 star but unfortunately it’s not. The first room we were given smelt of sewage, so went to reception to see what could be done. The head house keeper came to the room and I showed her the mould in the bathroom and state of the bathroom to which she replied all the rooms are in the same condition. I asked for a meeting with the manager after waiting for 30 mins I got to see him. I asked if he would come to my new room so he could see the condition to which he replied I no what the rooms are like I have no need to come and look. So basically just had to get on with it. It’s a shame really as the location is really good. The staff are very good here but that is the best bit. The food isn’t great but bearable but ended up eating out 3 of the 7 nights we were here. The drinks are not nice I don’t no how Pepsi and Fanta can be so different to normal. If you have a chance to change hotels the please do to save the disappointment

This place seems to be falling apart. We are here with two adults and two children for 10 days. When we arrived the fridge was not connected and the bathroom was a shock because its totally neglected. The shower ist rusty, there is no place to hang towels for the four of us. Then the toilet seat is too small for the toilet. Also the window is broken and can only be opened with a pocket knife. Then there is the door lock. It can be used to lock the door, because it‘s stuck. At one point I was doing my business there and the guy who makes the beds came into the bathroom without knocking. Then there were multiple times we had no hot water. A total other dimension is the front desk. We told them about most of the stuff, but actually nothing happens. They told us thru their teeth things will be handled or in other occasions the told us to come back later. Outcome: zero.

We stayed for 10 nights at the start of June. Our travel operator rated the hotel at 4 star with the hotel itself rating is 5 star and in turn meant paying €15/night in environmental tax. We have stayed in many 4 and 5 star hotels in different areas of the world but I would say 3 star here would be generous. The general state of the hotel is tired and in need of an upgrade. We paid extra for a seafront bungalow but what we got was nothing like the bright airy pictures advertised. We anticipated lots of light with double patio doors but what we got was a big steel door and small window, this meant there wasnt much natural daylight. It was advertised as we would have a mini bar in the room but in reality it was a fridge with 1 bottle of water. Whilst towels and bedding were changed regularly we did have 1 day the room wasn't serviced at all. The room cleaners also didn't restock toilet roll in our toilet and after a week we had to call reception. We were told someone would bring some but after an hour we had to call back and was told it would be another hour as the person delivering it was busy. There was also never any hot water. On the plus side, whilst we had 2 single beds rather than a double, the beds were very comfortable. The air conditioning in the room was also very good. We only used the pool furthest from the main building which was always clean and the sun loungers were really comfortable. We were surprised by the food options from a 4 or 5 star hotel. We didn't bother at all with breakfast but lunch and dinner was repetitive. At lunch the a la carte restaurant was open for self service with the exact same items available every day. The main restaurant at lunch and dinner had more variety but was strangely laid out where diners would have to squeeze past each other to get to items. The choices available in the main restaurant also wasn't what we expected from a 4 or 5 star hotel. We went to 2 of the a la carte restaurant which was nice although we were surprised at having to make our food choices at the time of booking. The Italian a la carte wasn't a relaxing experience as it felt like the staff wanted you in and out as quickly as they could. The Greek a la carte was great although we were surprised at no tea or coffee available after a nice meal at any of the a la carte. During the day we only used the pool bar for drinks which was a combination of self service and bar staff service which was always fine. The main bar after dinner was a bit of a joke to be honest. Very rarely seen any more than 1 staff member serving in the only open bar in the hotel leading to an almost constant half an hour queue. At times the cleanliness in some parts of the hotel wasn't great which was disappointing. I had read on here how great the entertainment team were but our experience was they only really engaged with the French speaking guests. All in all a really disappointing experience and 1 we wouldn't wish to repeat.