Hotel Caravel

This hotel is definitely not a 4-star hotel. There is an international standard for hotel ratings, and this place simply does not meet the criteria. My room smelled strongly of cigarette smoke, and I had to change rooms twice. The rooms are outdated, and all the walls were dirty and stained.
The breakfast is terrible, and the service is even worse! The receptionist, Alessandro/Alexandro, was extremely rude and disrespectful. He called me at 11:45 AM, pressuring me to check out. I assumed check-out was at 12:00 PM, as I was never informed otherwise and received no guidance. On top of that, I arrived very late at the hotel, and my reservation included a note requesting a late check-out.
This staff member refused to write his name down on a piece of paper. I also asked about the hotel’s occupancy rate, since he was making a huge fuss over a late check-out. To make matters worse, he took me to the luggage storage area and started yelling at me, even approaching me aggressively as if he were going to attack me.
In short, I absolutely do not recommend this hotel! It is not a 4-star property, and the service is terrible and disastrous. Even I checked the hotel’s website and saw that there were plenty of rooms available, yet the receptionist created unnecessary drama. He could have simply allowed a late check-out without all the stress. This is what customer service and care are all about concepts that this hotel clearly does not understand.
He even went so far as to insult me, saying I was not a good person and insulting me in Italian, thinking I wouldn’t understand.

We didn’t enjoy our 2 nights stay in Hotel Caravel at all - it is mentioned that it was a 4 star hotel, but it certainly didn’t feel like it, maybe more like a 2-3 star one instead. First - the rooms weren’t very clean, the toilet smelt heavily of bleach and pee. The pillows on the bed were really flat, beds in the room were sunk in the middle and uncomfortable. Breakfast was really substandard and almost everything was served cold. Aside from that, you have to arrive early or it would be fully packed with guests. Then, the service by the hotel was really nothing to shout for, there were no basic amenities in the room, no kettles, bedroom slippers or a fridge (we needed one). The staff were friendly when we had asked for a refrigerator as there wasn’t one in the room. But it took more than an hour for them to send one up. And when they did, however, it didn’t even work. We ended leaving the items we bought in the toilet by opening the window to chill them instead. Location wise - it has a supermarket just 7 minutes walk away, but it wasn’t located conveniently to reach town. Buses took forever to arrive and we had to change routes to return back to the hotel from Central Area or head to head there. For the price and taxes we paid, it was really not worth the stay.