MyTALE Creative Academy Hotel

First the highlights, it's in a great location walkable to Coliseum, Trevi fountain, Spanish steps all within 15-30m. The best part of the experience was the breakfast, chef Roman was delightful, friendly and would make us basically anything we wanted. He gets 5 ⭐s, give that man a raise!

However the room decor is...a choice. They were obviously going for something hip and modern but It's not for me. The room layout was also kinda odd, felt very NYC apt where you shoehorn some rooms together. The bedroom was right next to the elevator, so you could hear it humming up and down, especially in the morning. The Room DID have great AC.

The worst part of the experience was a fire alarm that went off at 2am. Apparently someone smoking in their room is cause for a building wide evacuation. The poor guy who was working that night did his best but something was wrong with the system and they couldn't turn it off, it took a good 10-15m (Roman was the only guy on staff who apologized). But, points for safety I guess, it's a very loud alarm. Sometimes stuff happens, but I'm bumping down my review by a star.

To their credit it looks like they had a maintenance guy working out the kinks in the morning.

This boutique hotel is very centrally located. The concierge staff are very welcoming. In particular Georgio & Fabio and very helpful when we ran into unfortunate and unforseen issues.

The breakfast chef Roman was very warm and welcoming and had outstanding customer service. He was a joy to meet and brightened the start of each day with his personality and care and expertise in breakfast service and meeting his guests needs.

The room, even though beautiful in design had need of some attention. The carpet in particular had already seen better days with stains present on entry into room. The shower and bathroom was lovely. There needs to be information in the room to alert guests of what appears to be a wardrobe is actually a pull down bed....as this was a shock when trying to open. The in room intuitive communication and TV system for concierge/smart TV etc was not working.

Other points are about the evening bar staff on hotel's staff team & events. The hotel often puts events on. While we were there it was at least 3 nights. From a guest point of view you can hear these clearly through the middle of the hotel ( has open space through hotel in the middle of) to late in the night...around midnight....if not later. These were noisy. We did hear them clearly. These events are not highlighted to guests. It would be useful to know.

The bar staff were apathetic at times and not at all customer focused to hotel guests. They gave a basic service and appeared to be more interested in their own conversations than customer service of hotel guests.

Overall the hotel was OK. Maybe not ideal for those families with young children. Variable service but with some outstanding team members. Location wise was perfect. This review is meant as an honest constructive feedback and for information for future travellers.