Best Western Plus Hotel Universo

This hotel is in a great location and close to many points of interest. The staff was very friendly when we arrived and we had fun chatting with Marco. Our room was nice and spacious. We found it comparable to other 4-Star+ hotels that we stayed in during our visit to other parts of Italy. Prior to our arrival, I emailed the hotel to ask about parking our rental car. They recommended a garage that's a half block away from the hotel. It was so convenient to have it parked nearby.

Stayed here for 6 nights. The buffet breakfast is excellent, the air conditioning was fantastic. All the staff were so friendly, especially the greeter lady at the breakfast. Also the housekeeping staff on level 6, were so great! Another great thing about this hotel is that on every level, there is a place to fill water bottles which was so convenient. I wish every hotel had this. I would stay here again.

We had an amazing time in the hotel, rooms are neat and spacious. The bathroom is big with both bathtub and a shower area with an overhead and hand held shower. The slight downside was the view, our room did not come with any good views. We thoroughly enjoyed the breakfast every morning - great variety, quality and service. Anthony who was part of the breakfast serving crew was very kind, he made us the best cappuccinos every morning.

We stayed here August 2024. We were very happy with everything. The service was great, staff very friendly and helpful. You can request a cab from the front desk and they came quick. Rooms were very clean. Their breakfast was very impressive....they put out a nice spread which includes American breakfast items and mimosas! The location was perfect. I would highly recommend and would stay here again.

We recently stayed at the Best Western Plus Universo in Rome and had an excellent experience.

The hotel offers great value for money, with comfortable, air-conditioned accommodation and excellent service. The staff were consistently helpful and attentive, making our stay even more enjoyable. Upon request, our room was changed from a double to a twin, which we also greatly appreciated.

The breakfast buffet was a highlight, catering to various tastes with a wide range of options, from fresh pastries to savory dishes. There was something for everyone, which made for a perfect start to each day.

The hotel’s central location is ideal for exploring Rome, with many major attractions within walking distance. Overall, I highly recommend the Best Western Plus Universo and would definitely stay here again!

Welcoming, professional and very helpful staff. Prime location, close to subway, bus station etc. The air-conditioned room was excellent, even a bit larger than we expected. The bed was super comfy. The buffet breakfasts were beyond expectations. The reception is almost always busy, so don't be offended if you need to wait a minute or so for an available staff member.
Only two minor(!) things to mention:
1. Maybe just me, but I could find only one power (wall) socket, which was occupied by the kettle. (Yes, the room was equipped with a kettle! :-) ) Perhaps I was not thorough enough.
2. The balcony's sliding door has no handle from outside. The door (when it's not locked) still can be opened from the balcony, but a handle would be great... It got me the creeps for a second when I got out for a smoke for the first time. For a second I thought I locked myself out... :-)

This was the best of the 4 hotels I stayed at during my trip to Italy! The rooms are clean and updated with advanced technology. The bathrooms have beautiful marble flooring! The breakfast was impressive and the staff members come around to the tables asking if you want cappuccino or anything else. I've never seen anything like this in Europe! I felt so welcomed here. The front staff was also able to order me a private transfer to the airport so I didn't have to worry about getting a taxi. It's a great, hassle-free option!

Also, they allow you to have full control of the AC so your room is at your preferred temperature. I was so impressed!

The location is close to all sorts of shops and restaurants, too! I was able to buy souvenirs and eat at fantastic restaurants with a short walk.

Very strategic location! Near by the train and bus station, surrounded by affordable delicious food. The staffs are very attentive and friendly. Monica at the breakfast restaurant, Christian and Mighel at front office and many more are super helpful.
Bed is quite comfortable but the bathroom are exceptional. They provide many kinds of towels for various purposes. Lots of places to hang the towels. Love it.
Also, try to drop by to the rooftop, calm ambiance to chill with wine and have chit chat