SKYVIEW Hotel - SHA Extra Plus

This is not a five star hotel experience, as the actual experience fails to live up to any normal standard. The front desk staff were unprofessional and untrained. My guest, who has a hearing impairment, couldn’t understand the receptionist, and instead of accommodating him, she yelled at him and making snide remarks in a language we couldn’t understand. To make matters worse, she expressed her irritation at us in a visibly unprofessional manner, adding to the overall discomfort.

The elevators are excruciatingly slow and cramped.

The room we were assigned was shocking. It reeked of stale cigarette smoke and urine. After just a few minutes inside, my hair reeked of smoke, which exerted my time on the phone with guest services to arrange for a room change and an hour of showering to smell…… presentable.
The water does not stay warm; it’s a game of Shower Russian roulette.
It’s also worth mentioning that, while you’re advised not to drink the tap water in Thailand, the hotel still charges for bottled water—a practice that feels both cheap and dishonest. I have stayed at other high end properties and they don’t charge for water and leave you with free snacks.

The televisions in the room are outdated, with a limited selection of channels and no screen mirroring option. These aren’t smart TVs which are a disappointment for anyone hoping to unwind with some streaming content.

At 8:30 AM, they began knocking on the door, attempting to enter the room while we were not appropriately dressed for company and still sleeping. For a hotel that purports to offer luxury, there is little respect for the guest.

The pool is so much smaller in person. Pictures do not reflect the actual state of the property.

There are pros to this hotel, however, all listed above has unfortunately overshadowed those. Location is good but don’t consider it when booking as the cons far outweigh it.