Hilton Istanbul Kozyatagi

Absolute horrible experience
Have booked room in this hotel for business trip,expecting great service for the amount of money that was paid and brand name.
Well,unfortunately, you only pay for a brand name.
Yes,breakfast was good,but nothing more to this hotel.

On the first night,I saw a cockroach in the room.
This was communicated to the reception and I was then asked if I wanted to change the rooms. And my answer was definitely and I got upgraded to executive room. Which is indeed a nice gesture.
From that on I have tried to keep positive mindset and enjoy the stay.
But on the 2nd night in the new room, suddenly music started playing very loudly around 23h00. Heard my neighbours going out,checking where it was coming from,but probably couldn't find the source.
I have waited and called reception around 12h at midnight. Where I was advised that manger was sent to check on situation. 30 min later music was still going. Called reception again to check what is the issue and was asked if my room is located above a hall... well,how am I supposed to know it?
And was advised that party manager said that it will end in 10 min. And the tone seemed that it was my mistake that I couldn't sleep. Did it stop after 10 min? Absolutely not,and it didn't seem that it was to end very soon.
If you are expecting a party and there will be noise,shouldn't you notify your guests?
If this is the treatment that executive rooms are getting, what about general rooms then?

Lowest standard 5star hotel I have ever stayed at.
Floor in the rooms and bathrooms is full of dust - in King’s suite as well. When I called for room service to clean it since after walking 5 min bare feet on wooden floor my feet became black, I got information that they are sending room service right now - after 5h I came back and nothing changed… till end of stay nobody came to clean it. I reported that next day, we were ensured that management of housekeeping will take care of it and back to us- well nothing like that happened.
In the bedroom of our suite WiFi signal wasn’t coming so I called reception and got info that in 20 min someone will come to check that - well - also that have never happened.
And the last but not least bathtub in the suit had fungicides and a lot of rust - as a doctor I don’t recommend :) - and once again stuff didn’t care about that at all.
Breakfasts there were just acceptable.

I am extremely disappointed with this hotel! I only booked it because of the Hilton name, as I usually trust the brand. I have stayed at many Hilton over the years, but I have never encountered staff as rude and disrespectful as at this location.

The rooms are extremely small, and despite being a family of four (with one baby and a 9-year-old), we were given a room so tiny that we could barely fit our luggage—even though I was supposedly upgraded.

Asking the staff for something as simple as extra sheets was incredibly frustrating and made me feel very uncomfortable. For example, after requesting that our room be made up, we asked for extra sheets and were only given one, with no effort made to bring one for my son. We felt so unwelcome that we didn’t even bother asking for his bed sheets again.

The only advantage was the parking availability if you're driving, and the mall across the road, which has some good shops and a food hall on the top floor. However, be very careful when parking your car, as the entrance is very narrow. I recommend using valet parking if you’re not a confident driver.

There is much more I could say, but I do not recommend this hotel for families!

Booked a trip a week out. Cancelled it within 2 mins of booking— did not realize it was a non- refundable reservation. So I booked the same dates again for two rooms thinking they would honor the previous payment. Emailed hotel as well as calling them. The woman on the phone was not helpful. She said that I have to pay double. This is not customer service— I will never stay at a Hilton hotel ever again. (Obviously I cancelled the second reservation I made and am now staying at another hotel)

My husband and I stayed in the hotel from Friday 12th - 14th April. We were visiting Istanbul for the 1st time celebrating our wedding anniversary. The hotel looked lovely on arrival as it was meant to be a 5-star hotel.

On arrival into our room, the temp in the room was quite high 24 C. It was quite stuffy, and the thermostat didn't work when we tried to reduce the temperature. We brought this to the attention of the staff n they really were not able to fix this issue. We upgraded from the room to a suite with the hope that the thermostat issue would be sorted.

The suite was v spacious and looked fabulous. Unfortunately, the temperature issue remained. We raised it with the duty manager, but he was unable to resolve the issue. As a result, we had two uncomfortable nights, and I did not sleep well at all. The staff didn't seem to have any urgency about the problem or take ownership of this problem. The hotel is advertised as having air-conditioning, sadly I did not experience at all. This definitely put a downer on my anniversary weekend. I've never experienced this before in a Hilton hotel.

On a positive note, the breakfast restaurant is excellent. The service received from the waiter, Sevan Tuncor, was outstanding. He could not fo enough for us.

We also visited the spa and had a couples massage given by 2 ladies from Indonesia. The massages were super really hit the spots.

We also had access to the lounge, which gave us access to snacks n drinks between 6 and 8pm every night. Lovely space to chill out daily with light snacks.

I really do hope the hotel management will overhaul their air-conditioning system or reduce the star rating of the hotel to 3 star.