Elite World Grand Istanbul Kucukyali Hotel

This is my 3rd stay in this hotel. Always great service, best room experience. In my current visit the staff service was just superb. I had a nasty experience with a tax driver, the staff provided me support to lodge a complaint and offered a fruit salad plate to compensate for the day bad experience. I was truly grateful.

Yusuf was really nice when he came with the food. I’m on a solo trip and he talks to me, and making me feel welcome and really special. I hope everyone can experience such hospitality. Good service and food. Thank you for good total experience.

Absolutely love this facility. The amenities and service is unparalleled. This is my 2nd time in Istanbul staying at this property and I have been treated with the utmost respect. The staff is well acquainted with great service. The rooms are comfortable and clean. The gym and spa areas have all you need to stay active and healthy.

My favourite part is the restaurant on the 15th floor. They offer a great menu with a spectacular view of the ocean. Service was provided by Melek, Ramazan, and Devrim. They were attentive and understood my individual needs. The food is also amazing, they have great chefs. Tried everything from the pizza all the way to the veal chop. Everything tasted spectacular and the great service was the cherry on top!

I will definitely be coming back in the future.

Spent 11 days there. The spa is really good and free unless you book massage. The reception always helps you out. The breakfast is outstanding. The outdoor pool is only open during summer/fall, that is understandable. The hotel is very clean. A good shopping centre is nearby, but for visiting the tourist areas in the center, the hotel is a bit far away.

My daughter and I just completed our 10 day stay at this hotel following her surgery. We frequently ordered room service as she could not leave the room. I wanted to point out that Yusuf, who often delivered our food, provided excellent customer service. His kind attitude and friendliness ensured we felt comfortable and taken care of!

My husband and I had a lovely and relaxing stay at the Elite Grand for three nights. The hotel is very clean, quiet, and our room was spacious with a great view of the water. Every staff member we encountered was friendly and ready to assist. Izzetin was especially helpful with our meals and room service. Zeke was also great. I would definitely stay here again. The location is not ideal for tourism as a taxi is required to get to most tourist spots, but considering the value it is still worth it. We wished there were more English language options on the TV but it wasn’t a big deal as the WiFi worked very well.

Tight & Mehmet thank you for today. Our breakfast experience was made much more enjoyable by your outstanding service today. Your time and attention and positive attitude were much valued. I appreciate your expertise and kindness.

First time here in Istanbul and staying at this hotel made the experience wonderful. Rooms were clean and elegant. The staffs hospitality here are above and beyond especially Mehmet in the dining breakfast experience. Nothing but 5 stars here. Would definitely stay here again.

Enjoyable experience overall. My partner and I spent 10 days at this hotel. Throughout the 10 days we had a very pleasant experience. The service overall was okay, truly nothing crazy for a 5 star hotel. Although I will say this is probably due to many of the employees maybe not speaking good English and the fact that I can’t speak Turkish. Although one employee named Yusuf completely made the entire service experience SOO much better. From welcoming me everyday to breakfast, offering to bring my food to my table, checking up on me and even bringing food up to my room when ordering room service. Absolutely amazing employee. If it were not for his actions alone, I would consider the service very average based on the standard that this is an “five star hotel.” Aside from that the hotel is beautiful. I enjoyed the view from our room and the set up inside was also nice. Although I did run into a issue with the toilet switch three times throughout my stay & had to have maintenance come to my room three separate times till I spoke to the front desk about this issue and asked to switch rooms. The rooms are a good size only complaint was the maintenance issues with the toilet.

What a lovely 5 stars hotel. Everything was perfect, from A to Z. I also work in a 5 stars hotel and I can tell that I was amazed by this one. Despite of a little lack of English from some staff members, their sense of service was so communicative. They really care about service. Every single thing was so perfec. The room service is very nice compared to most of hotels. They have a big fitness gym and all the machines are premium, a lovely wellness (very beautiful) and such a big breakfast room. The breakfast was very very various, plenty of choice there ! I highly recommend this hotel. Bonus : there is a lovely mall (5min walk from the hotel) 😉