Hilton Mall Of Istanbul
Rooms and prices
Description
Hotel opened in 2020. In this hotel 175 rooms.
The distance to the nearest airport is 33 km.
Policies and conditions
- Private parking is possible on site (reservation is not needed) and costs EUR 4 per day.
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Payment options: American Express, Visa, Euro/Mastercard, No prepayment
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- TV
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Restaurant
- Free Wi-Fi
- Airport transportation
- German
- English
- French
- Arabic
- Parking
- Indoor Pool
- Outdoor pool
- Business center
- Fax and copy machine
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Children swimming pool
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Hilton mall of Istanbul hotel luxury??? Quality control issues..
Map
Reviews
But Gizem is the best person I've ever seen. So nice, polite and respectful. Also she is very beautiful, willing to help.
the staff is friendly but my room was a disaster
no hot water and very bad bath fixtures
The bed smell’s terribly
And the hotel is a bit “Scrooge”🫣
By the way the desserts at the bar yakkkk !!!
- In the morning we checked in (January 22nd), the lady from security team surprisingly told me that she had never seen a blond kid (because I’m Asian, my hair is black and my kid is mixed). And she asked me if I was Chinese which I’m not. This is ridiculously racist?!
- We checked in 2 rooms (1416, 1417). Our room 1417 had broken curtains so the room couldn’t be totally blacked out for my baby to sleep. Maintenance came to fix then promised they would be back to fix it one more time but they didn’t. In the evening, we figured out that the water in the bathtub was not hot, just warm, and the drain button was broken. We were disappointed and came to talk to the morning front desk agent next morning. Again he promised would send someone, after several attempts, everything was not perfect but acceptable. The same agent also promised that he would move us to 1418, but after that when my husband mentioned it, he acted like never heard of it. We gave up
- The thing that ruined my feeling the most was that on January 23, around 7pm, my baby accidentally locked himself in the common place between room 1429&1420. We rang the bell but no one was inside any of the rooms. My husband ran to the lobby asking for help, i stayed with my son tried to call reception at the same time. The guy at the front kept asking my husband questions and ignored the key points that “we need master key” “my baby needs helps”. So my husband was mad and he left. The receptionist picked up my phone listening to my begging could someone please open the door for my baby, he said “okay madam”. AND NO ONE WAS SENT. Suddenly a belt man came up with a guest checked in to 1419. I was emotionally asked please hurry open the door, but he just stared at me confusingly. When the guest opened the door, my poor baby came out crying and shaking. He is only 13 months, he was freaking out. But since the scary experience happened, NO ONE SAID SORRY OR ASKED IF MY BABY WAS OK. This is cold blood I’m telling you. Someone can barely speak English, it’s ok, but when you hear a baby crying, as a human, you help!
I talked to Baris next morning. He was nice, he said sorry, finally, but he can’t make it up for the whole front office team. We are Gold member of Hilton, but I think even a normal guest should not be treated like this!
I came to the hotel by accident as a result of a system failure in Turkish Airlaines, together with several hundred other people.
I understand that there was a lot of confusion about this, but the hotel staff was not helpful.
Despite all the confusion, after a few days, despite repeated requests and questions for help, no one from the hotel staff wanted to help me contact the airlines or organize my return to the airport. I was completely ignored.
the flow of information in the hotel was poor, no one knew anything, and I personally felt not taken care of, and a hotel of this class should rather support tourists.
Overall, I do not recommend this hotel.
The cleaning lady deserves a 5* rating as she was very nice and friendly, which cannot be said about all of the reception workers.
Frequently asked questions about Hilton Mall Of Istanbul
How much does it cost to stay at Hilton Mall Of Istanbul?
The cost of living in Hilton Mall Of Istanbul depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Hilton Mall Of Istanbul?
You can book Guest room, Guest Quadruple room, Guest Double room, Deluxe room, Deluxe Quadruple room, Deluxe Double room, Executive room, Executive Quadruple room, Executive Double room, Premium Double room, Accessible Double room, 1 Bedroom Double Suite, Presidential Double Suite, 2 Bedrooms Royal Suite, 2 Bedrooms Royal Quadruple Suite, 2 Bedrooms Royal Sextuple Suite, Double Studio Residence, 2 Bedrooms Family Residence, 1 Bedroom Double Family Residence in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hilton Mall Of Istanbul?
Check-in at Hilton Mall Of Istanbul is possible from 14:00, check-out is until 12:00.