Otel Anel

I think someone else already covered this, but:
if you’re from any part of Northern Europe, this is not a 5-star hotel. It’s at its best a 3-star. It looks good at first glance, but then you find out nothing works.

Rooms are not soundproof at all. You can hear EVERYTHING. So hard to sleep. Coffee machine and water kettle did not work, tv was old, hairdryer was at least 20 years old. Only soap, no other toiletries. Towers where old and harsh.

Breakfast was awful. Stood out for 4 hours, barely anyone came to eat in the 3 days i stayed.

Staff? What staff? They were never there, not even friendly or helpful. There was no service. I waited in the lobby for 15 minutes after a man had tried to follow me home. I got no help, no one called the police. The kitchen and cleaning ladies also smoked inside the staff rooms, making the smell come out.

Also most of the guest are a bit shady, getting drunk and coming for the casino only. This is not family friendly.

Great location, very close to city centre. Interior less modern, but for a suitable price, it is satisfying. Unique interior filled out with statues and paintings which is very nice. Service in some departments could be more polite and better. Disadvantage is paying as a guest for a small gym, pool and saunas. Breakfast is always the same, sometimes without some essential food which was previously consumed by other guests and not refilled.

Good hotel, not awesome (not 5* as shown), in the room we had an incident, one light could not be shut down (we have a small child), we asked for help from the reception, not very open to our problem, told us to shut it down from the back of the tv, didn’t work, kind of annoying. Service not so kind, not customer oriented. The bartender didn’t know to serve a beer. They tried also to exchange euro in leva in an exchange rate not so kind and affordable for us. I would not recommend the service hotel, location is good, breakfast ok but the service…horrible.