JUFA Hotel HafenCity

I’m not sure why the cost so incredibly high for the two nights I stayed but for a hotel of this level it was definitely not worth the nearly $800 (AUD).

Firstly the room. It was like a hospital ward - only what you absolutely could need so it could be easily cleaned.

The free minibar. It had two drinks in it - I think one was a juice and the other sparkling water. I was so thirsty when I arrived that I had the water and was surprised/disappointed to find it did not get replenished.

I ended up buying water from Reception for €4.20. Ridiculous!

Despite the incredible cost I did not have a room overlooking the water….i don’t even know what I looked onto….some kind of wasteland with graffiti.

The location seemed to be in the middle of nowhere. The immediate are didn’t feel overly safe.

Wifi worked well and a lovely team member offered to book me a taxi for my very early start this morning. Other team members were efficient but not overly friendly.

I wouldn’t stay here again.

We stayed there with our small kids. I can only repeat what had already been said before: - Super-ineffecient check-in process. They give you an iPad to enter all necessary information. Unfortunately, there are guests which are not that familiar working with such gadget and need time to complete the questionnaire (which is quite exhaustive). As a result, it took me almost 30 minutes (!) until I had my keys, even though I had pre-completed the check-in questionnaire at home. I do not want to blame the staff at the check-in counter for this but hotel management seems to be super-dumb that they set-up such process and are not aware that they should immediately change it. This was by far the longest check-in process I ever had in my life and I've been to quite a lot of hotels during the last 50 years ..... - Elevators sometimes not working which is unfortunate as there are only 2 elevators but many floors in the building. However, I had sometimes the impression that hotel management had closed one of the elevators on purpose. - Breakfast room too small on busy days, esp. between 8 - 10 o'clock. However, they opened on a few days an adjacent meeting room with additional tables. I do not understand why restaurant management allows reservations on such days and the people are then only showing up at 9 o'clock whilst the table is blocked for more than 1 hour. - Forget the hotel restaurant. We wanted to order pasta at one of the evenings but they had already ran out of pasta. Unbelievable! I've never seen before a restaurant running out of pasta! Furthermore, I asked the waiter for the invoice but he forgot it. The personnel in the restaurant does not seem to be very qualified. - Strange aircon/cooling system in the room which was not working properly. - Good location and underground train station just outside of the building. The harbour is easily accessible by bus and the new Westfield shopping mall is within walking distance. - Kids can play in a small indoor room or outside on the wooden boat. However, it is not a children's hotel with childcare or the like.

This hotel is not safe! There is a 24 hours reception, but only 1 person available whole night. Last night the alarm went of at 4am in night. Older people had to run out of their rooms and the was no protocol to handle this or where to go. Some went into thenstreet and some in an internal part of the outside hotel. Some older people had even oxigine and could not move quick. Seemed it was false alarm, but some people got stuck at the internal part and this while the door was locked. Own employees could not help. What if there was a real fire? Afterwards there was no excuse or explanation. This hotel is NOT safe!

The bedroom smelt of drains and customer service non existent! Did complain but to no satisfaction . Also overpaid on a room which was sold same week for 200 euros less. Did advise but again customer services doesn’t exist! Won’t stay again! Had to sleep with balcony door open