Novotel Munchen Messe

We had a 1 night stay (to see the Adele concert). As expected, the hotel was clean and most of the staff were polite and helpful. However, our lasting memory will be of one or two members of staff at the bar who were simply rude. One of the members of staff responded abruptly when I asked him for a drink. He said, that he just pours the drinks and the lady stood right next to him takes the orders. I duly followed his instructions and got our drinks order, though both of the bar staff were clearly unhappy with the arrangement. I witnessed 3 customers have exactly the same experience - all looked bemused and irritated by the attitude.

Checked-in online only to find that upon arrival our rooms had been reassigned. The room had obviously been prepared in a rush as traces of menstrual blood remained under the lavatory seat from a previous occupant.
The 'minibar' fridge was largely ornamental rather than functional (as has been stated in countless other reviews) where the room could be cooler than the inside of the fridge.
As for room comfort - the pillows were like bricks, and the noise from outside the front of the hotel was found enough for us on the 2nd floor to be disruptive to sleep.
The staff at breakfast were very attentive and professional(despite the breakfast selection being very poor), as were the bar staff, but the front desk could not be further detached from interest if they tried.
The Novotel in the city itself is so much better by a considerable order of magnitude, and upon reflection would have been the better proposition given how easy it is to get to Messe from the city centre by Underground.
Novotel, of late, seems to be a brand that's really struggling to find an identity and value proposition.