Hard Rock Hotel & Casino Punta Cana - All Inclusive
Rooms and prices
Description
Stylish resort in Punta Cana with complete infrastructure: one of the most beautiful beaches in the Caribbean with crystal clear blue waters and Royal palm trees, a stunning SPA, a variety of facilities for children, entertainment in Las Vegas (the largest casino in Latin America, a huge selection of restaurants and bars).
Built: 2008
Renovated: 2010
Location: Punta Cana, 21 km from the international airport of Punta Cana. The complex is located on the beautiful Macao beach with crystal clear blue waters and Royal palm trees.
Consists of seventeen 3-4-storey blocks.
In 1787 hotel rooms.
Total area: 500 000 m2.
Beach: private sandy beach, 20 m from the hotel, the first coastal line. Umbrellas, sunbeds, mattresses, towels – free of charge. The length of the beach 400 m.
We accept credit cards: Visa, American Express, MasterCard.
Pets: no.
On the hotel territory: tennis courts: 2, beauty salon, Laundry service, Bicycle rental, medical centre, car rental service, a la carte restaurants: 8 (in the a La carte restaurants provided a dress code), restaurants: 13, Nightclubs: 1 (Oro ), shops, bars: 15, pools: 15 (8 outdoor pools with ocean views; 3 outdoor pools in the lagoon; lazy river), Spa, amphitheatre, a business centre, Internet cafe for free (30 minutes per room per stay), meeting rooms: 4 (2800 pax), patisserie (pastry, pastries, ice cream Delis restaurants: Lima Deli, and Sante Deli, Rain Deli, Ice Cone, Must Sweet & Coffee)
Attractions: Board games, fitness-club, mini-Golf, table tennis free, motorized water sports for a fee, Golf fee (18 holes, Jeck Nickklaus style), Billiards game, free animation (day and evening entertainment shows), free tennis court, bike, basketball, Spa charge, non-motorized water sports for free, casino (400 m2, 500 slot machines and 40 tables, VIP lounge and sports bar, baccarat, blackjack, craps, roulette, poker), hour all inclusive free drinks national and imported free, center of extreme sports for free (skates, skateboards, and climbing wall)
For children: baby cot: on request, children's pools: 3 (with 3 sections and slides), Babysitting services: on request, kids clubs: 2 (from 4 to 12 years; teen center)
The distance to the nearest airport is 21 km.
Policies and conditions
- Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 12 years old stay for US$94.54 per person per night when using an existing bed.
Children from 13 years old to 17 years old stay for US$203.77 per person per night when using an existing bed.
Children up to and including 3 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Free public parking is possible on site (reservation is not needed).
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Payment options: American Express, Visa, Euro/Mastercard, UnionPay credit card, No prepayment
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Chapel
- Garden
- Television in lobby
- Terrace
- Reception desk
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Bottled water
- Free Wi-Fi
- Car rental
- Spanish
- English
- Multi-language staff
- Tour assistance
- Free bicycle rental
- Bike rental
- Billiards
- Casino
- Karaoke
- Mini golf
- Nightclub
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Free Parking on Premises
- Water park
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Table Tennis
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Kids' TV Networks
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: 🎷🎼HARD ROCK HOTEL \u0026 CASINO🎷🎼, PUNTA CANA (All Inclusive).¿Realmente es el mejor hotel? FULL VIEW
Map
Reviews
We purchased a Paradise Pass that included $800 in resort credits, with the understanding that activities would be charged as 25% out of pocket and 75% deducted from the credits. However, this wasn’t honored. For example, a massage listed on the menu at $405 was somehow billed at $490. Based on the 75/25 rule, we should have paid only $122 out of pocket while $368 was deducted from the credits. Instead, they deducted the full $490 from the credits and still charged us $122, making the total $610. When we raised this issue with the vacation planner, we were simply told, “That’s how the hotel system works,” which was both unhelpful and frustrating.
On top of that, our room had issues. While washing my face, the faucet completely came off, causing water to flood the bathroom. We called reception, emphasizing it was an emergency, but they casually said someone would be sent within 40 minutes.
While the resort itself is beautiful, these issues with unclear credit policies and lack of responsiveness made the experience disappointing. I expected much better from a resort of this reputation.
I had high expectations for my stay at Hard Rock Hotel Punta Cana, but unfortunately, it fell short in many areas. This resort is definitely not designed for adults looking for a relaxing or entertaining experience.
Firstly, there was absolutely no entertainment for adults. The main bar in the lobby, which had plenty of space, shockingly had very few chairs to sit on, leaving many guests standing around. To make matters worse, the bar was full of kids running around and screaming. It was impossible to enjoy a peaceful drink in such chaos.
The restaurants were another disappointment. While the food itself was good, all the restaurants closed at 10 PM, and they wouldn’t even accept guests after 9:30 PM. If you’re someone who enjoys late dinners, forget about it here.
This resort is clearly catered to families with kids or the elderly. If you’re looking for a place with vibrant adult-oriented entertainment or a relaxing atmosphere, I strongly recommend looking elsewhere. For me, this was a regrettable choice, and I wouldn’t return
The room service was terrible—many days, my room wasn’t cleaned despite not having a “do not disturb” sign and making specific requests. Additionally, the resort lacks proper outdoor seating areas. None of the restaurants have patios where you can enjoy your meal outside, which was disappointing.
Another letdown was the food and drink options. If you’re looking for fresh juices, healthy choices, or quality ingredients, you’ll be disappointed. Even for breakfast, there wasn’t any freshly squeezed orange juice or similar offerings.
Overall, I wouldn’t recommend this resort to adults or couples. It’s only worth considering if you have kids and want a family-focused environment. Otherwise, you’ll likely end up frustrated and disappointed.
Had everything setup from the time we stepped off the airplane, a ride was arranged to take us to the resort.
Note that they have people waiting inside the airport right after security and they will mislead you into thinking they’re taking you to the right place to get to your ride and this is where it all starts: they will triage you to one of their reps and try and sell you on packages and excursions.
Ended up buying two of their excursions (they sounded decent, one of which was nothing like they described) which had to be setup at their location. What we found was that once there they had a rather aggressive almost quilt trip technique to try and sell you on a time share and instead of the “free breakfast and pick your excursion dates” you end up being stuck there at their will for majority of the day. Thanks a lot hard rock for wasting a whole day of our vacation.
Three different people tried to sell us on future stay packages. It’s like they were passing us around from person to person. When we told them we weren’t interested they would try and come up with some sort of guilt trip and pressure us into signing up. They even “offered” to move us from our current resort free of charge and refund us what we paid in hard rock credit. I can only imagine what this would entitle and just what hidden costs and fees we would be faced with based on previously read reviews.
Finally after having spent almost 5 hours sitting and talking finances and plans we were able to pick our excursion dates and head back to our original resort.
The fact that they mislead us and basically tricked us into coming there to check the resort with some “attractive” excursions, the pure pressure and sales tactics have deterred us from ever considering coming to your resort.
Your basic cookie cutter replies to customers reviews says it all.
travel they try to pigeon hole you into a time share presentation. Not worth my time however some who have say thru it did receive big discounts on excursions and resort activities.
And the most ridiculous part... why are there bathtubs on the balconies??? The balconies are not private, so... why waste the space???
So if you like cruise vibes and amenities but don't care about a luxury beach experience , it might be ok for you. Otherwise, if you're looking for relaxation and a true beach resort experience... just DON'T.
Frequently asked questions about Hard Rock Hotel & Casino Punta Cana - All Inclusive
How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana - All Inclusive?
The cost of living in Hard Rock Hotel & Casino Punta Cana - All Inclusive depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Hard Rock Hotel & Casino Punta Cana - All Inclusive?
You can book Islander Junior Suite, Islander Junior Suite with balcony, Islander Quadruple Junior Suite, Islander Quadruple Junior Suite with balcony, Islander Double Junior Suite, Islander Double Junior Suite with balcony, Caribbean Suite, Caribbean Quadruple Suite, Caribbean Double Suite, Deluxe Suite, Deluxe Suite with balcony, Deluxe Quadruple Suite, Deluxe Quadruple Suite with balcony, Deluxe Double Suite, Deluxe Double Suite with balcony, Sand Caribbean Suite, Sand Caribbean Suite with balcony, Sand Caribbean Quadruple Suite, Sand Caribbean Quadruple Suite with balcony, Sand Caribbean Double Suite, Sand Caribbean Double Suite with garden view, Sand Caribbean Double Suite with balcony, Sand Caribbean Double Suite with balcony and with garden view, Diamond Caribbean Suite, Diamond Caribbean Suite with garden view, Diamond Caribbean Suite with balcony, Diamond Caribbean Suite with balcony and with garden view, Diamond Caribbean Quadruple Suite, Diamond Caribbean Quadruple Suite with garden view, Diamond Caribbean Quadruple Suite with balcony, Diamond Caribbean Quadruple Suite with balcony and with garden view, Diamond Caribbean Double Suite, Diamond Caribbean Double Suite with garden view, Diamond Caribbean Double Suite with balcony, Diamond Caribbean Double Suite with balcony and with garden view, 1 Bedroom Rock Family Double Suite, Accessible Caribbean Suite, Accessible Caribbean Double Suite, Accessible Caribbean Double Suite with garden view, Accessible Caribbean Double Suite with balcony, Accessible Caribbean Double Suite with balcony and with garden view, Rock Royalty Sand Caribbean Suite, Rock Royalty Sand Caribbean Double Suite, Rock Royalty Sand Caribbean Double Suite with garden view, Rock Royalty Sand Caribbean Double Suite with balcony, Rock Royalty Sand Caribbean Double Suite with balcony and with garden view, 2 Bedrooms Rock Suite, 2 Bedrooms with Personal Assistant Rock Suite, 1 Bedroom Double Rock Suite, 1 Bedroom with Personal Assistant Double Rock Suite, 2 Bedrooms Sand with Personal Assistant Rock Suite in the hotel. Please check room availability by choosing your dates
Is there anything special for children in Hard Rock Hotel & Casino Punta Cana - All Inclusive?
Hard Rock Hotel & Casino Punta Cana - All Inclusive offers Water park, Children's playground and Kids' club specially for kids
What are the check-in and check-out times at Hard Rock Hotel & Casino Punta Cana - All Inclusive?
Check-in at Hard Rock Hotel & Casino Punta Cana - All Inclusive is possible from 15:00, check-out is until 12:00.