Hard Rock Hotel & Casino Punta Cana - All Inclusive

We had a wonderful time during our stay. The Food was surprisingly good. I will say go to dinner early because after 6pm the lines grow fast. The pools were clean. Event staff was very friendly and inviting. The shows were quality and worth seeing. My complaint is when you arrive after hours of
travel they try to pigeon hole you into a time share presentation. Not worth my time however some who have say thru it did receive big discounts on excursions and resort activities.

Just stayed here in a suite for the past week and had an amazing time. The food, drinks, and service were all wonderful and the property was beautiful. There is always something to do with many events and activities occurring throughout the day and also plenty of places to relax. The beach was beautiful and blue. If you want to have a great time, spend your days at the guitar pool and ask for Hector as your bartender. Amazing service and even better drinks!

I've been to about 4-5 all-inclusive resorts. Jamaica, Mexico and the Dominican Republic to name a few. My wife (a licensed travel agent) booked the Hard Rock Punta Cana for a golf trip. IT WAS FANTASTIC!!!! We had V.I.P. shuttle transportation to/from the airport. The rooms had 2 people per room. All you can eat and drink on the entire resort. 14 different pools on a 200 acre property. Walking distance to the beach. There's a casino on the property as well as a night club with capacity for 1000 people. The Steakhouse Toro was phenomenal 😋. We had a 3 hour catamaran tour, 2 rounds of golf, a 3 hr ATV tour, AND a 60 minute massage included in our trip. All for $1053 pp (NOT including airfare). We'll DEFINITELY be back!!!!

I made this a high rating review so everyone can see! I just got back from Hard Rock in Punta Cana yesterday and it is safe to say it was my first and absolute LAST time I'll be going there. I was robbed not once but TWICE. Both times there were workers from Hard Rock involved. This is not a review categorizing every single worker as a thief and a liar because there were some who genuinely treated me well but there were a few who you can clearly tell do this regularly to split profits amongst each other. The first incident happened by the pool where a pair of glasses were lost and returned to one of the entertainment/pool workers and then denied the guest handed him anything. We let it go and tried not to let it ruin our trip even though they were a $400 pair of glasses. If you go to La Isla buffet make sure you hold on tight to your belongings, they stole my phone while I was waiting for my omelette to be made. I placed it down on the counter to grab a tip and I now regret doing that. For being a good person my phone was stolen right under my nose because not too many people feel the need to tip them for doing their job. The guy running the floor which I unfortunately did not take his name because I was so flustered at the situation misguided me and lied. He was my 1st point of contact who said I'd get proper help, sent me to the front desk to file a report that they didn't care about just to tell me I would have to wait 24-48 hours for them to let me know If they saw anything on cameras. I am writing now after I received an email from them saying there was no evidence someone took my phone. This is proof that they all work together to split whatever they make from selling stolen items. The security guard I was assigned didn't do absolutely anything except stand there and just stare at the counter I said I was robbed from then proceeded to say we were done and as we were leaving he said he needed to go back to the restaurant because he didn't "take a picture" of the incident location. As if that wasn't suspicious enough. These people are too slick and do this more often than you know. Its people like that who taint the name of Hard Rock Hotel & Casino for hiring thieves and liars like that. I am never going back to this place, I'm so disappointed after all the money I spent I had to inconvenience my life due to the negligence of these thieves. Horrible experience, I don't recommend to go here unless you also want to be robbed. Its not all great like it appears and their food was making a lot of guests sick during my stay. I hate that I couldn't enjoy my trip and I knew there won't be any help from their part.

This was our second stay at this property (we’ve also been to Hard Rock in Cancun and Riviera Maya). We love this place. It’s tremendous with tons of dining options and probably a dozen pools. It was busy, but not overcrowded and we were always easily able to find a spot we liked at the pools and at the beach. The service was excellent throughout the property from the restaurants to the pools, including the bell boys (Luis was great with scheduling a taxi for us when he took the bags from our room at checkout).

The only downside is the high pressure sales tactics of the Legendary Vacations sales team, but we were able to completely avoid it this vacation (we are already Legendary members, but even when you are, they try to upsell you). However, I will say that we joined Legendary around 5 years ago and the investment has already paid itself off.

We will be back. Highly recommend this property.