Lotus Bay Resort

Fawlty everything i have previously stayed here and it has drastically dropped in every aspect . the whole place needs rebuilding. the beach is filthy. if you like the smell of raw human excrement then you shhould love your stay. YOU CAN BE GUARANTEED A DOSE OF THE FOX TROT TWO STEPS although this will help the palm trees grow, when used in the garden sprinkler system. around the pool area there is bird muck everywhere. This motel (not fit to be classified as a hotel ) is penny pinching, a lot of guests complaining, room changes happening every day.many more faults. never again stay away. lodged complaint to tourist board. last time i stayed in similar place that closed after 5 days .same traits penny pinching on all basic necessities . stained and marked smelly bedding ,not enough sun loungers, those that are not already reserved , sign saying not to reserve loungers totally ignored. crockery chipped , no tea coffee in room on all inclusive package, kettle and mugs provided,no spoon. 4 star rating should be 1 star. my room not cleaned on two days out of seven. receptionist full of feeble different excuses NEVER EVER AGAIN.

I regret to say that our recent experience with Love Holidays and Lotus Bay Resort was far from what I had anticipated. Unfortunately, this holiday turned out to be a significant disappointment, primarily due to the misrepresentation of the hotel and the lack of adequate support from both the resort and Love Holidays. We arrived at Lotus Bay Resort, Soma Bay, late in the evening on December 18th, 2024, around 11:00 PM. Upon check-in, we were assigned a room that was in an unacceptable condition. The room had clearly not been prepared for new guests—it was unclean, with dirty sheets, no towels, and a filthy bathroom. Given the late hour and the absence of available alternative rooms, we had no choice but to accept this room. The hotel manager informed us that no other rooms would be available until the following day, and, to make matters worse, there was no free Wi-Fi (this came at an additional cost). The next morning, we met with our MTS representative at 9:15 AM to address the situation. I requested a change of accommodation due to the poor room conditions and the subpar food offerings. Regrettably, it took almost 48 hours for the MTS representative to arrange an alternative room at a sister hotel, and we were forced to remain in the initial, unsatisfactory room for an additional night. To our further frustration, the alternative accommodation provided came with additional charges. We were required to pay extra for the room change, as the MTS representative could not offer a like-for-like replacement without added costs. Additionally, we had to cover the cost of a taxi to the new hotel, which was an unexpected expense that negatively impacted our holiday budget. Compounding the issue, both the hotel manager and the MTS representative were unhelpful and, at times, dismissive. The hotel manager was rude and refused to offer any form of compensation or refund for the substandard room, walking away without further assistance. The MTS representative seemed more focused on promoting overpriced excursions than addressing our accommodation issues. When I declined to book any excursions, he responded rudely, shouting, "I should have charged you another 1000 euros," which I found completely unprofessional and unacceptable. We ultimately chose to book local excursions at a fraction of the cost, as the MTS excursions were priced well above market value. Despite numerous attempts to resolve the issue through the Love Holidays Chat Bot portal, our concerns were largely ignored. Although the hotel eventually offered a different room after 48 hours, it was still far below acceptable standards, and the food was ill-suited for British guests. At that point, I felt that our holiday was at risk of being ruined entirely. I am particularly concerned that Lotus Bay Resort is misrepresented on the Love Holidays website as a 4-star property. According to the MTS representative, the hotel is closer to a 3-star rating, and based on our experience, I firmly believe

The hotel is 60 km. From Hurghada. You have to pay 14$ for wi-fi for 7 days, and even if you pay, the signal is weak through the facility. You can buy Orange sim card for 6-7$ with 20GB of internet.
The pool and the beach are great but the sunbeds are worn out and dirty. The staff is kind if you give them Tips. The prices for late checkout were unreal (expensive).

We paid for upgrade for the premium room but the mini bar and the aircon was not working they fixed the mini bar but the aircon no , they offer to change my room on the last night which we declined because it was late that day, on the last day we paid extra 20 dolars to keep the room till six which does not come with the wristband for allinclusive which we paid 10 more dolars per person which they cut it at 6, so if you like to have good vacation scip this resort, Also the personal is ignoring you if you are not German, only the guys working at the pool bar and the mini pool bar and the el khan caffe are great