Parrotel Lagoon Waterpark Resort

Excellent Value for money hotel. A bonus will be the New Reception Building which is opening soon. 1. Premier Bedrooms excellent size huge king size bed, sofa chair coffee table, plenty of wardrobe space, units with drawers, extra large shower, bidet and toilet, tea & coffee making station, fridge. Bottled water topped up daily. Housekeeping excellent. 2. Main Restaurant food, something for everyone, my preference would be to be greeted and shown to your table, and the first drink bought to you, then after maybe queue at the bar. There is also a Seafood and Italian Restaurant which you can book for your stay. 3. Pool Snack Bar and Beach Bar, choices could be a bit more varied, salads, chips fruit Spring Rolls, Samosas, Pizza Pool is huge, great pool guys, no worries about finding a sun bed. 4. Pool Bar and Beach Bar, no long queues and bar guys really helpful. 5. Entertainment is varied and better as in the hotter months this is outside by the pool. 6. Gardens are incredible, immaculately maintained and look fabulous at night with all of the lighting. 7. Beach is great too, snorkelling, a jetty out into the sea, plenty of sunbeds and umbrellas, clear water, although you may need paddling shoes. All in all great value for money, friendly service, helpful staff and of course sun shining daily.

Best customer service ever! I’ll start with a few negatives, but please read on because this ended up being the best holiday we’ve ever had. We had some problems at the beginning – our room door kept locking us out, and even after the handle was replaced, we were told to give the bottom of the lock a thump to get in (and surprisingly, it worked!). The safe also gave us trouble until it was replaced, and even then, there were more issues. For the first three days, the showers were cold, and the view from our room was disappointing – just overgrown grass and weeds, so we never really sat outside. We also weren’t too impressed with the two à la carte restaurants. The “beef fillet” turned out to be more like a thin braising steak – I even promised the manager, Said Khairy, that I’d take him out for a proper steak dinner next time we visit. Lastly, the main bar in the evenings was a bit too bright and lacked any real atmosphere. Now the positives – and this is why we will definitely return. Every single problem was dealt with by the most incredible customer service team, usually within five minutes or less. They were genuinely the best hotel staff we’ve ever experienced. The hotel grounds are immaculate – absolutely beautiful, with a fantastic pool and easy access to the beach. The whole place is so picturesque, probably the nicest-looking hotel we’ve stayed in. Food can be a bit hit and miss, but there’s always something good to eat. The king prawns on Fridays were the best I’ve ever tasted, the soups were always delicious, and there was a great selection of salads, fruit, and cakes. Special thanks to the wonderful staff: Mohammed Kamel (restaurant manager) and Said Khairy (drinks and beverage manager) went out of their way to make sure we were happy – we genuinely feel like we made friends with them, they were amazing!! Svetlana, who made sure any issues were sorted straight away, such a lovely lady, Mohammed (our cleaner in room 1108), Raef and Ahmed who adored my wife, and so many amazing bartenders. Ahmed, the pool supervisor always made sure we were happy and the pool was immaculate. Mohammed Abdo, manager of the Butterfly Spa, who arranged four fantastic massages for my wife with masseuse Nada, plus an unforgettable neck treatment for me lol. Not forgetting Moody and the entertainment team, Moody next time I'll let you have my music catalogue not just my wedding mix! The level of service and warmth from everyone was beyond anything we’ve experienced before – we honestly cannot thank them enough they made our holiday. Because of them, we’ll be contacting the hotel directly to book our next holiday. The location is also great – only about 15 minutes from the airport and Soho Square, with plenty of restaurants nearby. And Sharm itself is such an amazing place to visit. We still have so many places to see. We also made some fantastic new friends during our stay, which made the trip even more special. Despite the few issues, this was

We had an awesome vacation by Parrotel beach resort. Everything is great there... the rooms, the pools and the food. I prefer this place not only because it's amazing but also because of the staff there are very friendly and helpful. I need to thank Mr mohamed the front office manager there and his great team for this valuable time. Thank you Parrotel! ❤️❤️❤️

This was me and my family's (Mrs, x2 Kids 5 & 17) first time in Sharm El Sheikh. I spent 8 nights at this Hotel. Unfortunately I got an ear infection on the 3rd day which I needed to go in house hospital for and the doctor was very good also me, the my eldest and mrs got stomach bug on the 4th day which wasnt fun, I believe its from ice cubes. Good things about the hotel: - The location is very good. - The beach is lovely. - Pool is very nice. - Entertainment was very good. - Plenty of facilities. Bad things: - Room was dated. - Wi-Fi was not good. - The All Inclusive meals were hit and miss. Someday good and someday were bad. But for all the little bad things, it was made up by kindness and care by every single staff at the hotel. Special thanks to Sayed Khairy (Food & Beverages Manager) who came and check up on me and my family's everyday and Mohamed Kamel. Even though we were a little ill etc, people made us feel relaxed and we truly enjoyed our stay. I would highly recommend this Hotel.

Great, just a shame that the golf car doesn't come and pick us up every time like in other hotels and that the hotel foam party has to be paid for.