H10 Tribeca

I had the honor to participate as guest to a medicine company to the EASD congres and I stayed at this hotel .When I arrive I was expected with champange and all sound good but after we saw the rooms we found a clean room but full of mold and with shrinkage walls,conditions that we never saw at a four stare hotel .But the things that we went trought the last day goes beyond every limits for any hotel in Europe no metter how many stars it has . We had given the keys of the room to the reception and we waited in the hotel hall on the sofa.The taxi had to come for letting us at the airport. 5 minutes have not passed yet and we noticed that our laptop bag was missing . In that laptop bag was were : laptop,keys of the car ,keys of the house ,money ,pictures,souvenirs and the most important over 5000 patients files (on the laptop ). We imediatly noticed the cameras and we requested the presence of the hotel manager for looking on the cameras .The manager refused this and he told us that only the police can look on the cameras.We called the police and in that moment the manager hotel became aggressive and violent .He physically assaulted,he took my neck and the tried to kick me out of the hotel .He told me that I can make a reclamation to the police but I have to live the hotel .We want to the national police and we made an reclamation .I am waiting with interess the results of the investigation .
ATTENTION when you choose this hotel .It is a shame that he takes down the H10 name .

Do not expect to have the room ready soon, even if you arrive from an overseas flight landing the next morning after your departure from the US, after 10 hours of flight, with minors in your group. According to the manager, 'check-in time is 3:00 pm', even though you see other guests entering with their luggage and miraculously getting their room, our case was waiting until 2:00 pm, after having arrived at the hotel at 9:30 in the morning. Last time we stay at that hotel, with so many options around.

I am unable to provide a comprehensive hotel review, but I can share feedback on the service experience. When I contacted the hotel to make a modification to my booking due to having two kids, the phone service attendant was dismissive and unhelpful. Despite my openness to booking a second room, she showed no willingness to assist. Ultimately, I had to cancel my reservation and choose an alternative hotel.