Hotel La Rovere

This hotel has exceeded my expectations for how badly a hotel can be run. We booked our rooms over a year ago after extensive research and this place had good reviews, so we went for it. This hotel experience has been bad enough for us to consider ending the trip early. We got the superior balcony rooms and they ushered us into the “old” section of the hotel, so not one that was photographed on the website, meaning this room was a shock to see. The room smelled of cigarettes (like the carpet and the bedding and the drapes) and the air conditioner did not work the ENTIRE night, our thermostat said it was set to 19 degree Celsius, but never made it down past 75-78 degrees Fahrenheit. We communicated this frustration and frank disappointment to the front desk, it wasn’t a room we picked off the website and the one that was given smelled and was hot, but also right in a construction zone that began work at 7:30AM. The front desk and supervisor who spoke with us on the phone could not have been less helpful, the supervisor laughed loudly at me and said “I don’t know what they do in your country” and “you have all the problems in the world” and “go find somewhere else then”. The front desk just kept saying there’s nothing she can do and to deal with it, and maybe the manager would be back on site in 48 hours to assist, but no promises. They moved us to another room after much protest as they saw fit to keep our money despite all the issues that were on the hotel side of things, but the new room still has severe air conditioning issues. You can find 100 other hotels in the city with better management and better rooms than this, don’t book here, and definitely don’t stay in room 303. This is our 4th time staying in Rome, but the 1st time any of this is happening to us. Save yourself the money and go elsewhere.

DO NOT STAY HERE. My friend invited me on a trip with her to Rome and she had booked this hotel well in advance. Unfortunately she had made this reservation well in advance and did not see the terrible reviews they’ve been receiving as of late. My friend booked a superior room with a balcony and the room smelled like cigarette smoke and the AC did not work. When we asked to be moved they said the only other room that was a superior was “under construction”. This was never communicated and I had a great time being woken up at 7 AM with construction noise above us. When we complained the girl at the front said that “they usually wait until everyone wakes up to start”. Strange because I was not awake at 7 AM. Management is NEVER at this hotel. So do not book a non refundable room because no matter the issue no one will reach out to you or help resolve it. Unfortunately front desk is not equipped to deal with these issues and yet management is never available. Pretty shady tactics used by these people. I would not book here if I were you. I usually try not to be too critical but the only person that was truly helpful was a front desk named Rolando. However he is limited to what he can do. We were eventually moved to a regular room however it’s been days since we checked in and a manager has not refunded us the difference for the room rates. Very sketchy. There is a supervisor that we spoke to and he literally laughed in our face when we asked for a refund. I have him on video admitting to it however it is too long to post here. There’s so many hotels to choose from my suggestion is to stay far far away. If you’ve already booked, try to cancel. At this point this stay will be disputed through the bank since the manager/ owner is supposedly on vacation and not answering calls. Don’t think that’s true which is why I am suggesting anyone to stay far away.

Location was OK, but for the price we ended up finding a better hotel in a better location where they didn't lie about the room we booked. We had booked an upper floor with balcony and they tried to put us on the lower floor with no balcony. Since that's not what we paid for we said we wanted to cancel and found a better hotel.

We had to dispute with our credit card company because they still tried to charge us. Do yourself a favor and find an honest hotel. The owners of this place are shady.

Horrible experience with this hotel. We were promised a room on the higher floors with a balcony but given a ground floor very dark room. Also be careful with the elevator. My friend was stuck in the elevator for 30+ minutes and had to crawl out between floors. We refused the room and had to find a different hotel. To add insult to injury they charged us even more than the overly priced room that we refused to stay in. I’m contesting charges through my credit card. Don’t stay here!