Mercure Bangkok Makkasan

The location isn’t quite convenient as there’s no direct way to the central streets. You need to walk around the district, along the road without a dedicated pedestrian walkway. If you’re experienced on Bangkok streets it might be not a problem for you though. Be aware of the trains in front of your windows too…

The hotel might have a potential but it is seriously under-managed, especially in F&B. Slow and not properly trained staff. Some individuals trying their best like Ms. Ploy at the reception but, if five (!) other people are just staying around helpless, the check in (we were the only guests came at that afternoon) takes over 20 minutes.

Noodle station at the breakfast required long waiting time even there just a few guests were at the breakfast. Then I was offered the ready made cold and absolutely overcooked noodles (s. picture). Thanks to the manager on duty who tried to handle it at least. (Sorry I didn’t catch her name)
Nice swimming pool, and small but fine gym.
The room quality and breakfast are on the level of three star hotel. Not more.
I don’t think I will stay here ever again.
Thank you.

The Mercure Makkasan is a disappointing hotel that has a lot to be desired.

The rooms and the maintenance here are poor quality and poorly designed with nothing more than being shaped to avoid making things usable.

They have a left-hand covered with a right hand door fridge in it which makes everything awkward, the faucet to the hand basin drips all the time, and the bathroom scales don't work because they haven't bothered to replace the battery.

The rooms have a right-handed sofa on the left hand side of the room, so it's not properly usable, the side with the arm is facing into the room and the side against the wall where the side should be is facinf the wrong way because I've purchased the wrong sofa for the room. There is no side against the wall as this is not designed or suited for the position.

Both side of the sopha were structurally unsound, it creacked and ctacked and appeared to be very unsafe to sit on so I didn't take the risk.

The bathroom and shower are small and the water pressure is average at best, and the handheld shower Rose cable is too short, and the water temperature fluctuates dangerously from lukewarm to scalding hot without warning.

There is an LCD TV with some English channels. There is a small desk and chair but there's a very limited range of power sockets to charge your devices.

There's a swimming pool and a bar next to the swimming pool but doesn't open until 6:00 p.m. and yet the swimming pool closes at 8:00 p.m.

The breakfast is operated by poor quality supervision and very rude staff.

All of the hot food is barely warm, or in most cases food was cool to cold.

It was good they have an egg station but the incompetent person that operates it is very rude, The cook cooks up dozens of eggs and then sits them in a cold metal tray covers them with plastic and just puts them out cold which is nothing short of lazy and disgusting. When I complained the eggs were called and asked for some fresh hot eggs to be cooked he refused. This cook should be fired.

I went and found the supervisor who then told him to cook me some fresh eggs, but this would be the worst egg station I've seen in any hotel across the world.

Egg stations are designed specifically to prevent the eggs going cold and I cooked to water and there's omelets poached eggs and fried eggs take on average 2 minutes to cook there is no excuse for them not to be cooked fresh and to order.

Breakfast had a poor selection of food available.

There is nothing in the immediate vicinity and you have to walk almost 1 km to a convenience store.

The maintenance at this hotel is very poor and overall this place is overpriced for what you receive.

You can find much better quality hotels that are much better and that are cheaper in price.