Park Plaza Soi 18 Hotel

The staff at the front desk does not seem happy with their job, they are a bit rude even. The rooms are quite small for 3 people and the extra bed they put on the room is very small. The view from the room is not good, a wall and a lot of laundry hanging outside as a view. People look directly into your room. When we arrived the room was not clean, towels and bed covers have a very bad smell. Towels have a disgusting smell when you use them. A lot of stains everywhere, see picture. Carpet on the floor around the bed is not clean, dust, hair etc that can easily be removed with a vacuum cleaner.
Pool is very nice on the 8th floor. Shower area you can use there when you have a late flight is too hot, so you get overheated to the airport. Overall not a good experience. I would recommend another hotel in the same area, because the location is great!

It took us a long time to check in. Manager was really rude and threatened to cancel our booking a number of times for simply asking normal questions. There was no hospitality skills here and we were made to feel very inferior to other guests. My room smelled very damp and mouldy. (Dirty nappies my cousin next door described it) as hers did not have the same odour. Unfortunately I was bitten very terribly as were my children by bed bugs therefore had to cut our trip short and leave a day earlier.
It is in a decent location, the hotel itself is not dirty however I picked the short straw with this room
So I would never return again due to my experience