Febor İstanbul Bomonti Hotel & Spa

I am writing to express my deep disappointment and frustration regarding the unprofessional behavior of your hotel staff her name is (yagmur)during my recent stay at Febor hotel. Firstly, upon check-in, the front desk staff(yagmur)exhibited a dismissive and unfriendly attitude. She seemed more interested in her self rather than the customer. As a paying guest, I expected a higher level of professionalism and service from your hotel staff. It is disheartening to have such a negative experience, as it significantly impacted my overall satisfaction and enjoyment during my stay. I will never come again to this hotel especially because of (Yagmur’s)bad behavior.. very rude and difficult to communicate with her .

Nightmare Stay: Bed Bugs and Unhelpful Management

Hey folks, just gotta share my experience at Febor Istanbul Bomonti. Booked it for 6 nights and man, was it a mistake! Breakfast? Terrible. Location? Super sketchy and in the middle of nowhere. We had some dude yelling outside our window in the dead of night, and guess what? The hotel staff did nothing. Didn’t even bother calling the cops.
And the rooms – oh boy – tiny, cramped, and dirty as heck. Thought we could tough it out, but then – hello bed bugs! Showed pics and vids to the manager, and his response (Shocking)? ‘Not our problem.’ Asked for a refund for the remaining nights if we left, and he was like, ‘Leave if you want, but no refunds.’
So here's my two cents – steer clear of this place unless you’re cool with bad service, dirty rooms, and zero help from management. Just a heads-up so you don’t make the same mistake I did!

Worse hotel I’ve been to. They charged my card though I’ve chosen pay at property option. They asked to pay up front while they’ve charged my card already! Staff weren’t professional and even one of them threatened me. The manager is even worse, very rude, despicable old man who has no respect to anyone started yelling at me when I was explaining my issue, felt like I was talking to someone on the street. Hotel is not that great, very small rooms and beds, feels like a dorm. Changed to another hotel right away. Horrible place