Palace Downtown
Rooms and prices
Description
The hotel was named the best urban resort in the middle East for the luxury and high level of service. A great place for families and couples as the hotel is located in the heart of entertainment, shopping and walks outdoors. However, on site there is peace and silence. Restaurants Asado, Ewan is one of the best in Dubai. It is an oasis of luxury and tranquility in the city centre. When you check takes a Deposit.
Built: 2007
Renovated: 2012
Located in the trendy and modern district of Burj Dubai Downtown, on the banks of the artificial lake with dancing fountains. Opposite the hotel is the tallest building in the world Burj Khalifa, 5 minutes walk to Dubai Mall, the largest shopping centre in the world. There's also a stylish Arabian market Souq al Bahar. 15 km from the airport Dubai.
The hotel has 242 rooms.
Beach: public, sandy 7 km from the hotel (3 coastline). The entrance to the sea sand. On the beach umbrellas, sun beds: free. Shuttle bus to the beach: not available. The beach is 1.5 km away. the pool towels, umbrellas, deckchairs: free of charge.
Upon arrival the hotel will take a Deposit, the approximate cost is about 500 dirhams for the entire stay.
We accept credit cards: Visa, MasterCard, American Express, Diners Club.
Additional services room categories Palace Room (not including Junior suites and Diplomatic):
- hour check-in and applicable from the moment of arrival
- transfer airport – hotel – airport (on request, Dubai)
- fruit in the room
- 2 hour rental of office equipment
- Shoe Shine and pressing of one set of clothing upon arrival
- meeting at the transit zone of the airport service "Ahlan"
On the hotel territory: swimming pools: 1 (with temperature control), library (and also movies), Spa, salon lounge (Business Lounge (24 hours)), garden, shops, conference hall: 2, the business centre, bars: 3, currency exchange, Parking lot, Barber shop, free wifi, terrace (sun terrace surrounded by gardens), car hire, restaurants a la carte: 3 (Argentinian grill restaurant, international, Thai), beauty salon, dry cleaning
Attractions: free Jacuzzi, Spa charge, gym free of charge (24 hours), sauna / Turkish bath (Hamam) for free
For children: children's menu in the restaurant, kids club, children's pool: outdoor, Babysitting services: on request
The distance to the nearest airport is 15 km.
Policies and conditions
- Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 11 years old stay for AED 245 per person per night when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, No prepayment
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Newspapers
- Doorman
- Dryer
- Fire Extinguisher
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- TV
- Minibar
- Locker
- Bathrobe
- Safe (in room)
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Shoe shine
- Hairdryer (on request)
- Luggage storage
- Telephone
- Iron
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Italian
- Suitable for Events
- Parking
- Outdoor pool
- Water fun
- Business center
- Event facilities
- Conference Hall
- Gym
- Massage
- Health club
- Steam room
- Sauna
- Spa
- Hammam
- First Aid Kit
- Family/Kid Friendly
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Individually packaged food
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 4950 m. It takes 74 minutes To the beach!
The distance to the sea is 1500 meters
Street view
Palace Downtown Dubai | Hotel Review \u0026 Video Tour | Dubai Vlog
Map
Reviews
The staffs are nice the location is unbearable and the especially Arabian tradition vibes is one of a kind
We stayed at the hotel for two nights and had the chance to enjoy two breakfasts at the beautiful restaurant by the poolside. You can see the effort put in by the management. Beyond the delicious breakfast, they even rearranged the food presentation, which surprised me. In addition to the tasty food, it also provided a feast for the eyes.
Overall, the stay is amazing 😻 we have a very wonderful stay
The rooms offered captivating views and were meticulously maintained, reflecting attention to detail in every corner. The spacious and well-equipped bathrooms further added to the overall comfort.
As for the food and beverages, they were satisfactory and enjoyable, though there is certainly room for further enhancement.
With the utmost respect and gratitude,
Mozhda
What’s worse is their complete lack of empathy for unforeseen circumstances. I had a family health emergency that made it impossible for me to fly, and despite reaching out to explain my situation, the hotel refused to offer any consideration or accommodations.
While the hotel itself might be great, their customer policies leave much to be desired. Emergencies happen, and a good business practice is to recognize and accommodate genuine, unforeseen situations. Sadly, this hotel's rigid stance prioritizes profits over customer experience.
If you’re planning a trip and value peace of mind, I’d recommend looking elsewhere—at least to a place with fair and compassionate policies.
EDIT: The hotel has responded to say that someone will reach out to me. It has been a month and no one has reached out or contacted me regarding my situation. Seems like the hotel just puts that message on any bad reviews to pretend to take accountability. But, in fact, they don't take any accountability.
While we encountered an issue with the quality of our room, we truly appreciated management’s effort to address our concerns, even though it came a bit late. However, the professionalism of the staff far exceeded our expectations. Their dedication and service easily outshined any minor inconveniences related to the room or view, making our stay truly remarkable. The staff’s impeccable service was the highlight of our visit and will be the lasting memory of our time at The Palace Downtown.
This was our third time visiting Dubai and have always admired the Palace Downtown so decided to stay there this time around.
From the moment we arrived we were greeted by the friendliest staff. Our room (deluxe with lake views) was immaculate and had every amenity you could think of, including a spacious balcony with spectacular views.
We dined at three of the restaurants and couldn’t fault a single one. Breakfast was served in Ewaan each day and was easily one of our favourite parts of the day.
We couldn’t fault a single moment of our stay, and can’t wait to return. Thank you Palace Downtown!
It was an absolutely wonderful stay. All the staff and reception team were very friendly and quick to respond to any service.
The suite was spacious, well cleaned and had a very nice view.
The location is close to Dubai Mall, 5 minutes walk away. I am very excited to come back in winter season.
Frequently asked questions about Palace Downtown
How much does it cost to stay at Palace Downtown?
The cost of living in Palace Downtown depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Palace Downtown to the nearest beach?
It takes 74 minutes to reach to the nearest beach.
Which sights are located near Palace Downtown?
The nearest sights are: The Dubai Fountain (170 m), Burj Khalifa (420 m) and Jumeirah Beach Hotel (10 km)
Which room categories are available in the Palace Downtown?
You can book Deluxe Double room with lake view, Deluxe Double room with Fountain View, Palace Double room with lake view, Palace Double room with Fountain View, Double Junior Suite with lake view, Imperial Suite, Diplomatic Double Suite with lake view, Palace Suite, Palace Double Suite, Palace Double Suite with lake view, Palace Double Suite with Fountain View, Royal Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Palace Downtown?
Check-in at Palace Downtown is possible from 15:00, check-out is until 12:00.