Palace Downtown Mini-hotel
Rooms and prices
Description
The hotel was named the best urban resort in the middle East for the luxury and high level of service. A great place for families and couples as the hotel is located in the heart of entertainment, shopping and walks outdoors. However, on site there is peace and silence. Restaurants Asado, Ewan is one of the best in Dubai. It is an oasis of luxury and tranquility in the city centre. When you check takes a Deposit.
Built: 2007
Renovated: 2012
Located in the trendy and modern district of Burj Dubai Downtown, on the banks of the artificial lake with dancing fountains. Opposite the hotel is the tallest building in the world Burj Khalifa, 5 minutes walk to Dubai Mall, the largest shopping centre in the world. There's also a stylish Arabian market Souq al Bahar. 15 km from the airport Dubai.
The hotel has 242 rooms.
Beach: public, sandy 7 km from the hotel (3 coastline). The entrance to the sea sand. On the beach umbrellas, sun beds: free. Shuttle bus to the beach: not available. The beach is 1.5 km away. the pool towels, umbrellas, deckchairs: free of charge.
Upon arrival the hotel will take a Deposit, the approximate cost is about 500 dirhams for the entire stay.
We accept credit cards: Visa, MasterCard, American Express, Diners Club.
Additional services room categories Palace Room (not including Junior suites and Diplomatic):
- hour check-in and applicable from the moment of arrival
- transfer airport – hotel – airport (on request, Dubai)
- fruit in the room
- 2 hour rental of office equipment
- Shoe Shine and pressing of one set of clothing upon arrival
- meeting at the transit zone of the airport service "Ahlan"
On the hotel territory: swimming pools: 1 (with temperature control), library (and also movies), Spa, salon lounge (Business Lounge (24 hours)), garden, shops, conference hall: 2, the business centre, bars: 3, currency exchange, Parking lot, Barber shop, free wifi, terrace (sun terrace surrounded by gardens), car hire, restaurants a la carte: 3 (Argentinian grill restaurant, international, Thai), beauty salon, dry cleaning
Attractions: free Jacuzzi, Spa charge, gym free of charge (24 hours), sauna / Turkish bath (Hamam) for free
For children: children's menu in the restaurant, kids club, children's pool: outdoor, Babysitting services: on request
With a stay at Palace Downtown, you'll be centrally located in Dubai, within a 10-minute walk of Dubai Mall and Dubai Fountain. This family-friendly hotel is 1.3 mi (2.1 km) from Burj Khalifa and 4.4 mi (7.1 km) from Dubai International Convention and Exhibition Centre.
The distance to the nearest airport is 15 km.
Policies and conditions
- Child Policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Chinese, Continental Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is AED 500.00 (approx. US$136.13) per night.
- Pets: Pets are not allowed
- Service Animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: Visa, AmericanExpress, MasterCard, DinersClub
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Newspapers
- Doorman
- Dryer
- Fire Extinguisher
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- TV
- Minibar
- Locker
- Bathrobe
- Safe (in room)
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Shoe shine
- Hairdryer (on request)
- Luggage storage
- Telephone
- Iron
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Italian
- Suitable for Events
- Parking
- Outdoor pool
- Water fun
- Business center
- Event facilities
- Conference Hall
- Gym
- Massage
- Health club
- Steam room
- Sauna
- Spa
- Hammam
- First Aid Kit
- Family/Kid Friendly
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Individually packaged food
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 4950 m. It takes 74 minutes To the beach!
The distance to the sea is 1500 meters
Street view
Palace Downtown Dubai | Hotel Review \u0026 Video Tour | Dubai Vlog
Map
Reviews
I had to go out to the balcony and lean and turn to left to be able to see the fountain.
They managed to change the room with a nice view of the fountain, but only after I've issued multiple complaints.
(At first they insisted that the room was supposed to be partial fountain view, but we didn't even have partial view. not even a glipmse of the fountain.)
And I stayed in this hotel 2 months ago, and they still haven't canceled my deposit fee.
I've tried calling and emailing but haven't heard back.
I looked up on the internet and found similar reviews addressing the same deposit issue.
I am a frequent traveller and have numerous experience of staying at many hotels around the world, but I've never seen a five-star hotel with such an issue.
I liked the facilities and the location, but I am not going to stay at Palace Downtown again.
The staffs are nice the location is unbearable and the especially Arabian tradition vibes is one of a kind
We stayed at the hotel for two nights and had the chance to enjoy two breakfasts at the beautiful restaurant by the poolside. You can see the effort put in by the management. Beyond the delicious breakfast, they even rearranged the food presentation, which surprised me. In addition to the tasty food, it also provided a feast for the eyes.
Overall, the stay is amazing 😻 we have a very wonderful stay
The rooms offered captivating views and were meticulously maintained, reflecting attention to detail in every corner. The spacious and well-equipped bathrooms further added to the overall comfort.
As for the food and beverages, they were satisfactory and enjoyable, though there is certainly room for further enhancement.
With the utmost respect and gratitude,
Mozhda
What’s worse is their complete lack of empathy for unforeseen circumstances. I had a family health emergency that made it impossible for me to fly, and despite reaching out to explain my situation, the hotel refused to offer any consideration or accommodations.
While the hotel itself might be great, their customer policies leave much to be desired. Emergencies happen, and a good business practice is to recognize and accommodate genuine, unforeseen situations. Sadly, this hotel's rigid stance prioritizes profits over customer experience.
If you’re planning a trip and value peace of mind, I’d recommend looking elsewhere—at least to a place with fair and compassionate policies.
EDIT: The hotel has responded to say that someone will reach out to me. It has been a month and no one has reached out or contacted me regarding my situation. Seems like the hotel just puts that message on any bad reviews to pretend to take accountability. But, in fact, they don't take any accountability.
While we encountered an issue with the quality of our room, we truly appreciated management’s effort to address our concerns, even though it came a bit late. However, the professionalism of the staff far exceeded our expectations. Their dedication and service easily outshined any minor inconveniences related to the room or view, making our stay truly remarkable. The staff’s impeccable service was the highlight of our visit and will be the lasting memory of our time at The Palace Downtown.
Frequently asked questions about Palace Downtown
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from to the nearest beach?
It takes 74 minutes to reach to the nearest beach.
Which sights are located near ?
The nearest sights are: The Dubai Fountain (170 m), Burj Khalifa (420 m) and Jumeirah Beach Hotel (10 km)
Which room categories are available in the ?
You can book Deluxe Double room, Deluxe Double room with Fountain View, Palace Double room, Palace Double room with Fountain View, Double Junior Suite, Imperial Suite, Diplomatic Double Suite, Palace Double Suite, Palace Double Suite with downtown view, Palace Double Suite with Fountain View, Royal Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at ?
Check-in at is possible from 15:00, check-out is until 12:00.
Does Palace Downtown have a swimming pool?
Yes, Palace Downtown has a pool.
Are pets allowed at Palace Downtown?
No, pets are not allowed at Palace Downtown.
Does Palace Downtown provide breakfast?
Yes, Guests staying at Palace Downtown can enjoy breakfast during their stay. Breakfast option(s): Chinese, Continental.
How to get from the closest airport to Palace Downtown?
The closest airport is Dubai International Airport, and it is about 26 mins from hotel by car (17.0 km).
What is the cancellation policy for Palace Downtown?
The cancellation policy for Palace Downtown varies depending on the type of room and booking conditions.
Does Palace Downtown offer airport transfer services?
Yes, Palace Downtown offers airport transportation for guests. We suggest you call ahead to confirm details.
