Premier Inn Dubai Ibn Battuta Mall

I had a disappointing experience during my stay. The air conditioning and shower in my room were not working, and despite calling three times, no one came. I was eventually moved to another room, but I had to insist and they initially refused to help with my bags before agreeing to.

The laundry service was poorly managed. After waiting a day, I asked and was told I had to go to reception to pay and collect it—a process no one explained beforehand. In most hotels, laundry is delivered to the room. On top of this, I was asked to prepay at the restaurant, which I felt unprofessional.

This is not the level of service I expect in Dubai, where hospitality is usually exceptional. Even budget hotels in the UK provide better service. I will not return.

!!Stay Away from This Hotel – Horrible Experience with Zero Accountability!!

My long stay at this hotel was nothing short of a nightmare. Despite the brand’s reputation, the experience was abysmal, and the staff's attitude was even worse.

1. Hygiene Issues:
We stayed for an extended period, and while they changed the bed covers, they never actually cleaned the room. As a result, it started to smell terrible, and there was dust everywhere. To make matters worse, the cleaning staff entered our bathroom with their shoes on, leaving dirty footprints behind. The entire place felt unsanitary and neglected.

2. Maintenance Problems:
There was water leaking from the wall near the toilet, which is absolutely unacceptable. On top of that, there has been construction going on in the hotel, including on our floor. After the construction started, the water in our room began to smell like bleach. We raised a complaint about this and had several managers and maintenance staff visit our room, only for them to say, "We don't smell anything—the water is normal." They offered no solution and said they would conduct an investigation, but their response would be oral, so we would have no idea if they actually intend to follow through.

3. Unhelpful and Dismissive Staff:
The most frustrating part of our stay was the staff's attitude. When we went down to the reception to ask about their "Goodnight Guarantee" policy, which is prominently mentioned on their website and throughout the hotel, the staff had the audacity to tell us they don’t have such a policy. This feels like a blatant scam from a brand that should know better.

The staff were more interested in denying there was a problem than actually trying to understand our concerns or address them. They showed no empathy or willingness to help, leaving us feeling unheard and disregarded.

4. Final Verdict:
This hotel failed on every level—hygiene, maintenance, and customer service. I strongly advise anyone considering staying here to think twice. It’s clear that this hotel doesn't care about its guests and is more interested in covering up problems than fixing them. Do yourself a favor and find a different place to stay.