Mura Hotel

You get what you pay for.
Rooms had stained carpets and sofas/stools, however the cleaners did a great job as changing sheets/towels/replenishing toiletries daily upon request. They were also very friendly.
Mura hotel is the furthest hotel away from the gondola, taking 15 minutes uphill to walk to. They do, however, provide a great shuttle bus service to the gondola, but it only runs 07.30- 09.00 in the morning and 15.00-17.00 in the evenings, in 30 minute shuttles, which is quite frustrating/ inconvenient. Also note, the gondola has queues of up to 4 hours, so I recommend an early breakfast and the first shuttle up there!
There is no air con, so the rooms get very hot unless you open the balcony door. In fact, I suffered from nose bleeds (very unusual for me) due to the stuffiness!
Beds are fairly uncomfortable, but what can you expect for cheap accommodation. The rooms are also paper thin, so I could hear people in the next door room using the toilet!
The bar is very expensive, so would recommend going into town for drinks as town also has a much nicer environment.
The driver of the shuttle bus is very polite and friendly, it’s a shame I can’t say the same about all of the staff. The brown haired receptionist is lovely, she makes a real effort to speak English- which she does well, her customer service is also excellent! The blonde receptionist, however, is extremely rude and suffers from major attitudinal problems. She is snarky, makes you feel uncomfortable and unwelcome and clearly does not like anyone who isn’t Balkan. She shouted at me in Bulgarian for filling my 0.5 litre water bottle up at breakfast (which I paid for!) How absurd! When I appeared confused as I don’t speak the language, she proceeded to physically SMACK my bottle and shout ‘NO NO NO’ very aggressively. As a young female, I was quite intimidated. She completely ruined our stay and let the rest of the team down as everyone else was lovely. I recommend staying away from her as even if you ask questions she laughs at you and is very condescending.

Stayed one night then found another hotel. Room was old, dirty, and a poor welcome. Breakfast was awful - bowls of tinned peaches, pasta, cheese slices, 3 cereals, jug of milk, plates of sliced loaf, random hot things, and coffee from a machine. Was woken in the night by noisy guests - room walls are paper thin. Bed was so hard. Pillow too thin. I slept in my coat as the duvet was so light. No shower gel, just shampoo available. Wonky tap. Wet bathroom floor. Stained carpet. No WiFi in the bedrooms. It’s cheap, but not worth any of the money. It is more like a youth hostile than hotel. Better to head into town for a bit of extra comfort and not much price different. This hotel is rated as 3 star. In the U.K. it wouldn’t get 1 star.

Absolutely unfriendly staff
Hot as in hell downstairs
Didn't like breakfast
There is no fridge and kettle in rooms - so they sell hot water for 0,5 euro per cup