Hamburg Marriott Hotel

I recently had an unpleasant experience at the Marriott Hamburg during one of their Piano Nights at the Piano Bar. As a non-German citizen who doesn’t speak the language, I, along with my guests, faced clear discrimination from one of the senior waiters (a tall, bald man).

The seating process was poorly managed. Despite waiting patiently for over 15 minutes straight, we were ignored, with the waiter dismissively telling us with an attitude, "Sorry, no tables available," and walking away without. When a table eventually became free, another group of German guests walked in and immediately seated themselves, even though the previous occupants had pointed to us as the next in line for the table as they walked out of the place.

What made the situation worse was that the same head waiter witnessed the entire incident. When a colleague was kind enought to bring it to his attention, he simply shrugged, made a dismissive hand gesture, and signaled to ignore the issue (although it's his job to ensure a pleasent experience to guests!). This lack of professionalism and accountability was deeply disrespectful to me and my guests.

Feeling humiliated and unwelcome, I had no choice but to leave with my guests. Such behavior is unacceptable in an international hotel chain with decades of exceptional hospitality. This waiter failed in his duty to manage seating and guest expectations fairly and ensure a welcoming environment for all. I strongly urge the management to address this matter and take appropriate disciplinary action to ensure such incidents do not happen again.

Worst hotel ever I payed 289 for one night and they charged me 300 euro for smoking in a room when I’m not smoking cigarettes at all. The one and only thing I was doing was rolling joints and smoking them outside hotel and throw to trash inside the room rest of the cigarette I used for rolling joint and this is reason why they charged me 300 euro

Marriott Hotel is very well located in the city center. I find it expensive. Breakfast is very good. Service is excellent. Rooms are big enough and clean. The bed was very comfortable. Parking is a very expensive adventure though. There was not minibar in the room. Piano bar provides good vibes for people valuing piano and jazz music. Swimming pool does the job. Fitness is ........a bunch of dumbbells and 10 treadmill running machines. Sauna is ok. But what I did not like in the sports center was the fact that there was no one from the hotel staff. No one can support you and what if someone needs help? The other negative point I would like to outline is the very slippery floor under the shower. In other hotels I have been to, the surface under the shower is designed to prevent guest falling down.
Will I go again or would I recommend it? Well, it's 50/50. The piano bar and big room + comfortable bed are OK, prices, PARKING and some small details make me look somewhere else.