The Grand Resort

It is a very grand hotel with a lovely pool and very clean beach. The problem with the hotel is their focus on extracting extra money at all costs above customer service and guest enjoyment.
The majority of the staff are there to try and sell you extras as opposed to helping with other requests. This includes food, drinks, massage, tattoos and much more. This meant sitting by the pool or beach we were continually pestered including waking us up or interrupting our conversation.
The hotel had very arbitrary rules on what could happen when and where without clear guidance, resulting in being told off by staff. A lot of the time it was for trying to order food which is another major issue with the hotel.
The all inclusive buffet was hit and miss on content but it unfortunately left both of us quite ill many times. It is fortunate that there are many pharmacies surrounding the hotel as they were able to provide pills to calm the effects of the food. We saw other guests discussing and sharing the pills at dinner. We went with 'antinal' which appeared to be the preferred choice for others staying there too.
The rooms were of good quality and very clean. Would have been 5 stars, except there was no hot water in the shower.
It would be an unfair review to not mention and thank the members of staff who were helpful and worked to make sure people enjoyed their stay. Cheers Meadow. They were just outnumbered by those, presumably at management's request, who were annoying guests to buy something.

Fantastic gem of a massive hotel. Loved the place - particularly the excellent and huge swimming pools and the excellent room Air conditioning. I was upgraded to a large and spacious pool view room on the 4th floor with balcony. I've been visiting Hurghada for over 15 years and this is one of the best hotels to date. All inclusive Food verges between ok and good - they do cater for a lot of people so at busy times expect some small issues like waiting for cups, tables, plates. But never too long.
Staff were generally very good (particularly bar and pool side staff - tip and you'll get royal and immediate service). Excellent Indian restaurant (in fact I'd say the best in Hurghada) that offers some meals free as part of the all inclusive , is based next door. I always ordered additional from the regular menu and reasonable prices.
Why I only offer 2 stars, despite all the great points above? :- The issues the hotel Needs to sort out is the incessant harassment of staff trying to get you to have a a la carte (where you pay) meal in one of their many restaurants. Whilst sitting on one of the many cafe areas I was accosted 4 times in 30 minute! Too much - leave us alone.
I visited reception on 4 different mornings requesting that my room phone be fixed so that I could order room service. Each or these 4 requests was not acted upon - this is a major reason the hotel gets only 2stars. Unacceptable to spend a large amount of your time queuing and making a compliant nearly every morning about the same issue and then being totally ignored!!!
Electrics in my room were haywire. Turning off certain light switches also turned off certain wall sockets. Took me a while to figure out how to power my gadgets - I got there in the end but only by unplugging the fridge!!
Despite claiming that one of the large pools was chilled - it wasn't. Both big pools were 33c on the day I left. Having one cooler and chilled would have been great!
The pool areas lacked enough sun loungers and umbrellas. They have loads of extra space so to get in more would be quite simple!! By 7:00am all
Loungers were taken.
All
That aside I do recommend this hotel but it really needs to take guest request much more serious - and also have a system for follow through - they didn't and this let's down the hotels great potential.