Grand Palace - Adults only 18 years plus Hotel

The Grand Resort Hotel positions itself as a luxury destination, but based on my experience, it fails to meet even the most basic standards of hospitality. What was expected to be a pleasant stay turned into a deeply disappointing experience.

Food and Dining Experience

The food at the Grand Resort Hotel is one of the weakest aspects. Meals lack quality, freshness, and variety. The dishes are poorly prepared, often cold, and seem to be made with cheap ingredients. The dining area itself is unappealing, with little attention paid to cleanliness or presentation. For a hotel that claims to provide a resort-level experience, the culinary offerings are far below acceptable standards.

Service Quality

Service at the Grand Resort Hotel is consistently poor. Staff members are inattentive, unprofessional, and in many cases, outright rude. Requests for assistance—whether for housekeeping, room service, or simple directions—are often ignored or delayed without explanation. Guests are made to feel like an inconvenience rather than valued customers.

Staff Attitude and Professionalism

The staff’s attitude reflects a lack of training and customer care. Instead of being welcoming and helpful, staff members are dismissive and unapproachable. Their unwillingness to assist guests creates an uncomfortable and hostile environment. Professionalism is almost non-existent, and this negatively affects every aspect of the hotel stay.

Facilities and Cleanliness

The hotel facilities are poorly maintained. Common areas feel neglected, and rooms do not meet basic standards of cleanliness or comfort. Broken fixtures, unclean bathrooms, and worn-out furniture are common issues. This gives the impression that the hotel management does not prioritize guest satisfaction or reinvest in maintaining the property.

Overall Experience

The Grand Resort Hotel markets itself as a premium establishment, but in reality, it delivers a substandard experience across the board. Poor food, bad service, unprofessional staff, and neglected facilities combine to create one of the worst hotel experiences imaginable.

Conclusion

I chose this place due to its proximity to the airport. It was a 1 night stay. The hotel is extremely outdated and old. Rooms are not super clean and linens and towels are super worn out. The pillows are also very old and must be replaced. The AC was good and the customer service is great. However, I wouldn’t go again. It shows as a 5 star hotel on Booking and that is extremely inaccurate.

The location is amazing. Staff is friendly and they try their best with little equipment. Breakfast is nice, also the pool is very nice.

There is no parking. The hotel is old and I wouldn't call it very clean. We asked for extra pillows and we got a yellow one. The kettle had mold inside it and the towels had brown patches (check pics). Lunch and dinner were MISERABLE, with very limited and tasteless choices, it always seemed like leftovers revisited. Our room and corridor smelled funny. The hotel deserves 4 stars at its best, not a 5 star hotel at all. Even the elevators were rigged. Will never come back and I don't recommend it to anyone.

Location was good is quite nice and also quite close to hotel, the rooms are clean and people do clean regularly however in the shower the hot water barely functions, the rest of the hotel is quite beautiful even though it is old. The service however could be better, some are nice but most people are trying to pull as much money out of you as possible, even when your are sitting down for food there are employees from other companies not from the hotel that are allowed inside to sell you things. They interrupt our conversation to try and get us to buy their juice or food. Also there is a beautiful full grand piano however it stays covered up all the time in the lobby however when I asked to play it they said no one is allowed, I explain to them I have been learning piano a long time and even have had classical tradoning and they still refused, saying no one is allowed to touch it. Here I am paying 1300 gdp to stay in the hotel with my family and I am not allowed to play everyone some nice classical music in the afternoo

It is a very grand hotel with a lovely pool and very clean beach. The problem with the hotel is their focus on extracting extra money at all costs above customer service and guest enjoyment.
The majority of the staff are there to try and sell you extras as opposed to helping with other requests. This includes food, drinks, massage, tattoos and much more. This meant sitting by the pool or beach we were continually pestered including waking us up or interrupting our conversation.
The hotel had very arbitrary rules on what could happen when and where without clear guidance, resulting in being told off by staff. A lot of the time it was for trying to order food which is another major issue with the hotel.
The all inclusive buffet was hit and miss on content but it unfortunately left both of us quite ill many times. It is fortunate that there are many pharmacies surrounding the hotel as they were able to provide pills to calm the effects of the food. We saw other guests discussing and sharing the pills at dinner. We went with 'antinal' which appeared to be the preferred choice for others staying there too.
The rooms were of good quality and very clean. Would have been 5 stars, except there was no hot water in the shower.
It would be an unfair review to not mention and thank the members of staff who were helpful and worked to make sure people enjoyed their stay. Cheers Meadow. They were just outnumbered by those, presumably at management's request, who were annoying guests to buy something.