Grand Palace - Adults only 18 years plus Hotel in Hurghada

The Grand Resort Hotel positions itself as a luxury destination, but based on my experience, it fails to meet even the most basic standards of hospitality. What was expected to be a pleasant stay turned into a deeply disappointing experience.

Food and Dining Experience

The food at the Grand Resort Hotel is one of the weakest aspects. Meals lack quality, freshness, and variety. The dishes are poorly prepared, often cold, and seem to be made with cheap ingredients. The dining area itself is unappealing, with little attention paid to cleanliness or presentation. For a hotel that claims to provide a resort-level experience, the culinary offerings are far below acceptable standards.

Service Quality

Service at the Grand Resort Hotel is consistently poor. Staff members are inattentive, unprofessional, and in many cases, outright rude. Requests for assistance—whether for housekeeping, room service, or simple directions—are often ignored or delayed without explanation. Guests are made to feel like an inconvenience rather than valued customers.

Staff Attitude and Professionalism

The staff’s attitude reflects a lack of training and customer care. Instead of being welcoming and helpful, staff members are dismissive and unapproachable. Their unwillingness to assist guests creates an uncomfortable and hostile environment. Professionalism is almost non-existent, and this negatively affects every aspect of the hotel stay.

Facilities and Cleanliness

The hotel facilities are poorly maintained. Common areas feel neglected, and rooms do not meet basic standards of cleanliness or comfort. Broken fixtures, unclean bathrooms, and worn-out furniture are common issues. This gives the impression that the hotel management does not prioritize guest satisfaction or reinvest in maintaining the property.

Overall Experience

The Grand Resort Hotel markets itself as a premium establishment, but in reality, it delivers a substandard experience across the board. Poor food, bad service, unprofessional staff, and neglected facilities combine to create one of the worst hotel experiences imaginable.

Conclusion

I chose this place due to its proximity to the airport. It was a 1 night stay. The hotel is extremely outdated and old. Rooms are not super clean and linens and towels are super worn out. The pillows are also very old and must be replaced. The AC was good and the customer service is great. However, I wouldn’t go again. It shows as a 5 star hotel on Booking and that is extremely inaccurate.

The location is amazing. Staff is friendly and they try their best with little equipment. Breakfast is nice, also the pool is very nice.

There is no parking. The hotel is old and I wouldn't call it very clean. We asked for extra pillows and we got a yellow one. The kettle had mold inside it and the towels had brown patches (check pics). Lunch and dinner were MISERABLE, with very limited and tasteless choices, it always seemed like leftovers revisited. Our room and corridor smelled funny. The hotel deserves 4 stars at its best, not a 5 star hotel at all. Even the elevators were rigged. Will never come back and I don't recommend it to anyone.