Royal Lagoons Resort & Aqua Park Families and Couples Only

I stayed at the Royal Lagoon 5-star hotel for 7 nights, and my experience at this resort was absolutely disappointing. As an Asian, I felt that I was treated poorly, while white guests and those from the European Union received much better service.

Regarding the accommodations, the rooms were small and had a foul smell in the bathrooms. There were only one or two towels for three occupants in the room, which included myself and my two children. Throughout my seven-night stay, the sheets were never changed.

When it came to the food, breakfast was always the same with no variety. There were different options for lunch, but I was out most of the day and did not have a chance to explore them. Dinner offered various kinds of food, but my experience with the service was lacking. One morning, when I asked for coffee, the server shouted, "What do you want?" He brought me coffee without sugar, which I requested, but he simply threw the sugar packets on the table. I found this behavior very unprofessional and not what I expected from a five-star hotel.

On another occasion, I ordered whiskey with Seven Up at the pub but was served tequila instead. Upon realizing the mistake, I brought it to the bartender's attention, but he informed me that there was no whiskey available. I expressed that I should have been informed of the substitution.

I was also offered a complimentary international cuisine meal one night. I ordered a Greek salad, onion soup, and mixed kebab, but did not receive the soup. When I inquired, I was told that the chef had discarded it. Moreover, while other guests received their mixed kebabs served in hot cast-iron plates, mine was served on a normal plate. I waited nearly an hour for my food while white guests, who arrived after me, finished their meals and left. Eventually, I left without eating anything that night.

In terms of Wi-Fi, there was no service in the rooms; it was only available in the main reception area. I found this resort to be more accommodating for white guests than for Asians or Africans. The alcohol served was of poor quality, and if you wanted a recognized brand, you had to pay extra. The nighttime entertainment was also very lacking; management stated that it was not the proper season for good entertainment.

I would say this 1 star is even too much, they promise good food, "shows and parties" every day, they need to look up the meaning of thoes things.
I was there for a week, every night at a "kids party" they danced with kids for 20 min and aftet that with growups they did like birthday type games and that was the "show" there was 1 "party + 4 shows" they sold it as "party from 9pm-1am with 4 shows". The shows were 2 women doing freestyle dances with different outfits and 1 guy who had a full LED suit on that blinded you, that party ended at 11:45 they told everyone to leave, it cost me 19,79€ cause i had to take out 700 EGP thats 15€ per ticket, there was a random woman there who had better moves than the 2 "show" girls. You cant walk or sit outside without having to say "no" 20 times every 5 min, cause the sales ppl there wont leave you alone, after you say no to everything they offer, they will ask you why 20 times, at first the prices are 100-150€/$ per person, when u say no enough they will offer/force 10-50€/$ for 2 people. The food is tasteless, as in no flavor and gave me food poisoning. 3 days in a row i had to call the front desk cause our room service forgot to leave water (1 600ml a day per person). "New sheets" and bedding always had stains on them and were dirty, rooms had dust everywhere, told them the safe doesnt work, they are still coming to" fix it". Furniture was broken, pools were dirty, i saw some guy take water from the pool, throw it on the ground and then pushed all the dirt and stuff back in to the pool. I booked a pool view room, got the otherside that was just a construction area and garbage+in front of the water pumps that made noice 24/7 so it wad hard to sleep. I had all inclusive stay, free drinks were from 10am-11pm and tasted disgusting, most of the things they say are included, aint, late dinner costs, everyday the "kids party show people" invite you to a party/club 15-20€\$ to get in and small drinks are 7-20€/$ inside. Most of the staff doesnt understand english so you have to repeat alot or change the whole sentence, after a while i gave up trying to speak to them. They serve "burgers" thats just a bun and burned meat at the buffee or with a lil salad outside from 4-5pm, meat was under cooked or over cooked and dry af, in the buffee/outside 1 guy will offer you "fresh juice", tells a "special price just for u my friend" from 5€/$-2.50€/$ even tho the buffee wherr u can get drinks from, had a price list for 2€/$ all in all worst FIRST vacation ever, as i said even the 1 star is too much, they call themselfs a 5 star resort, id say 0.01 star on a good day, DO NOT GO THERE!!!! Area around was rundown and trash everywhere. Hala bar people were nice but also tried to scam you. I was there for 7 days. If you look at the 5 star feedbacks, u see alot of egiptian named so the locals are trying to bump it up

Rooms were dirty, everyone in my group complained about their rooms being dirty. Dust everywhere, hair in the bed, faulty furniture, a mess overall.
Food was horrible, hardly found anything good to eat (and I'm not a picky eater) it wasn't worth getting all inclusive because I hardly ate. When I did eat, I got food poisoning and missed my excursion the next day because I was in the hotel room hurling my guts out. Even the drinks were awful, can't even get a decent cup of coke. The food is not easily accessible. I only enjoyed the £2.50 cocktails at the Shisha bar.
Pool was disgusting and dirty, pool bar had an awful smell.
NOT comfortable stay, I do NOT recommend this hotel at all. It's also in a terrible area, full of poverty.

Where to start… we stayed in the hotel one week. Couldn’t wait to go home. We paid for a superior twin room and upon arrival we were told that we were upgraded for FREE to a better room- ultra superior (looking at their website there is no such a thing). I suspect this theatrical move was a trick to get a tip. Like everything else they expect tipping: opening the umbrella at the pool (you can’t do it yourself because there is a part missing), bringing a drink to your table etc. etc.
This hotel supposed to be 5 star but the quality is like 3 European star hotel. It’s supposed to be all inclusive but you have to pay for fresh juice(the guy who sells the juice is harassing all the guest all day long). If you fancy ice cream or popcorn get €4 ready. Also some parties are free but you have to pay for drinks. They run out of ice or snacks on daily basis. Many staff don’t speak English. Those who do will want to scam you and get you booked on overpriced excursions, photoshoots, massages etc. etc.
Food is horrible. Very small selection of dishes. The same food everyday. Fruits very limited, musty cakes. They take your plates as soon as you stop chewing.
Hotel is outdated, needs a proper refurbishment. Towels have holes, rooms are dusty.
Pools need to be cleaned as there is vegetation on the bottom between tiles.
At the kiosk in the main reception, the prices vary depending on the day and who serves you.
Everyone wants to sell you something, there is no genuine kindness. I don’t mind tip those who provide a service but not everyone just for doing their job. We felt like we were just walking wallets.
Entertainment was mediocre and no real effort was made to make it interesting.
You can go to the beach by shuttle bus which runs every half hour. It is only 10 mins drive. Remember to take the towel from the hotel with you. You are entitled to 2 water bottles per day. Our freezer wasn’t working properly- needed defrosting.
I would not recommend.