Royal Lagoons Resort & Aqua Park Families and Couples Only

Where to start… we stayed in the hotel one week. Couldn’t wait to go home. We paid for a superior twin room and upon arrival we were told that we were upgraded for FREE to a better room- ultra superior (looking at their website there is no such a thing). I suspect this theatrical move was a trick to get a tip. Like everything else they expect tipping: opening the umbrella at the pool (you can’t do it yourself because there is a part missing), bringing a drink to your table etc. etc.
This hotel supposed to be 5 star but the quality is like 3 European star hotel. It’s supposed to be all inclusive but you have to pay for fresh juice(the guy who sells the juice is harassing all the guest all day long). If you fancy ice cream or popcorn get €4 ready. Also some parties are free but you have to pay for drinks. They run out of ice or snacks on daily basis. Many staff don’t speak English. Those who do will want to scam you and get you booked on overpriced excursions, photoshoots, massages etc. etc.
Food is horrible. Very small selection of dishes. The same food everyday. Fruits very limited, musty cakes. They take your plates as soon as you stop chewing.
Hotel is outdated, needs a proper refurbishment. Towels have holes, rooms are dusty.
Pools need to be cleaned as there is vegetation on the bottom between tiles.
At the kiosk in the main reception, the prices vary depending on the day and who serves you.
Everyone wants to sell you something, there is no genuine kindness. I don’t mind tip those who provide a service but not everyone just for doing their job. We felt like we were just walking wallets.
Entertainment was mediocre and no real effort was made to make it interesting.
You can go to the beach by shuttle bus which runs every half hour. It is only 10 mins drive. Remember to take the towel from the hotel with you. You are entitled to 2 water bottles per day. Our freezer wasn’t working properly- needed defrosting.
I would not recommend.

Don’t go to this resort unless you are European. this filthy resort doesn’t care for its own people. We called the reception at night because the ac was not working and they said we will send someone and no one ever came, A different time I called them speaking English, and they sent someone right away. They are only friendly to Europeans, only play European music when we are in Egypt.

I went there for vacation with the travel agency. The location was fine, not that far away from the beach (there were buses to the beach from the hotel).
The pools, greenery around - beautiful.
Food - good, but quite monotonous. Everyday you could try something else, so no complains here.
The staff was friendly and helpful.
We were located in the bungalows, so most likely this part of the resort has not been renovated. The rooms were dirty, some parts have not been cleaned for years. AC was loud.
And the worst thing - cockroaches, big as your palm. They were everywhere. After dusk you could even see them crawling on the walls of the bungalows, hundreds of them. The only day/night they disappeared it was a time when a loud music was played at the resort -> TRAUMATIC experience.
I am actually surprised, that the other reviews say nothing about the bugs.
I also know where the Pharaoh's Revenge comes from - the glasses, plates are washed under running water only, no dish soap has been used. The waiters when grabbing the glasses ( plastic glasses!) they were putting their fingers inside it. It was horrible to watch. Lack of a minimum hygiene.
No need to kiss the other tourists, you will exchange the saliva from unwashed glasses.
No internet connection in the rooms. Poor connection only around lobby/reception desk.