Hotel Pullman Madrid Airport & Feria in Madrid

We stayed here seven nights as part of a Real Madrid soccer camp package. Unfortunately this hotel felt entitled to charge customers the full price while carrying out massive construction during all working hours. This is a horrible experience for families who have kids playing soccer, especially considering everyone is dealing with jet lag.

We woke up one night to water pouring in the hallway. Luckily we hadn’t left anything in the hallway or it would’ve been ruined. No apologies from the hotel for flooding our room or for having repair issues while we were trying to get ready for the day.

There is not a way to change the temperature system in the room as it’s locked. For a four star hotel, this isn’t standard.

The breakfast was served next door at the Novotel, and the chef has completely given up on any variety of food. The staff could either be extremely warm or hostile, which leads me to believe there is zero management in either hotel(s). By day seven, we were so over the breakfast buffet!

The pluses are the lifeguard (he was very nice-and there is a lifeguard), and the cleaning staff was beyond gracious. I felt bad that she had to work for a poorly run organization.

The digital situation at the hotel is deplorable with the TV menu blinking out and WiFi not working at all in some areas.

I emailed management multiple times with zero response. They clearly don’t care and are entitled due to the proximity of the hotel to the airport and other facilities. Avoid both of these hotels if possible!