Holiday Inn & Suites - Dubai Festival City Mall, an IHG Hotel

We recently stayed at the Holiday Inn for a family vacation, and while there were some positives, a few issues left us disappointed.

Positives:
- The pool area was fantastic. They had both a kiddies' pool and an adult pool, both of which felt very safe with lifeguards on duty at all times. The bar by the pool was a lovely touch and added to the relaxing atmosphere.
- The location was convenient, with easy access to the mall, which made it easy to grab anything we needed.
- The food service was a standout. Mary, in particular, was exceptional. She went above and beyond to ensure we were comfortable and well taken care of. Her warm and friendly demeanor made our dining experience enjoyable, and she truly made us feel at home.

Negatives:
- Unfortunately, there was a delay in getting one of our rooms ready at check-in, which set us back.
- The hotel felt quite stuffy, especially on the different floors. The carpets seemed to trap dust and odors, making the air feel heavy. Replacing the carpets with tiles might help freshen up the space and improve the overall environment.

While the pools and service from staff like Mary were highlights of our stay, the check-in delay and stuffy atmosphere detracted from our overall experience. We hope the hotel considers these improvements to make it a better stay for future guests.

The hotel offers good Service and rooms for reasonable prices in August/September. Especially, the staff is very motivated to make the stay special and enjoyable. Extra points also for the support regarding the loss of my mobile phone in a taxi. They checked the camera surveillance and contacted the Taxi company directly. Finallly I got my Phone back. Thank you very much again.

I am so happy of the service I got from the restaurant. The breakfast is so excellent and the hospitality I got from the hotel’s staff called Mary was so fantastic. She is a woman of quality service and she deserves to her career. We were very much excited with the service and briefings we got from her. We really appreciate. Indeed, I was in canada staying at Holiday Inn Toronto International Hotel. However, the service I got here is so exceptional especially of the treatment from Mary gave us a very good experience. We definitely recommend the hotel to our friends.

This place has provided my family and I with wholesome moments. The staff is kid-friendly and benevolent . Significant thanks to Mary to your enthusiastic approach toward us and other guests. It has added a memorable touch to our trip. We would positively recommend and we'd definitely stay there again. Overall thank you for playing a big part in astonishing trip.

Had a wonderful time staying at this hotel, had a higher floor with a good view. The rooms are spacious, clean and modern. Bathroom was a decent size too.
Had quite a few days and nights, super location with connection to the mall and so many food options, grabbing snacks from the supermarket, or needing medication from the pharmacy or even going to the clinic at Health hub, it’s easy access to highways and close to the airport.
Breakfast was good and so was lunch and dinner on some days when I tried the restaurant, even room service was decent. Would stay again.

I really liked the hotel. Inside, the design is simple and pleasant. The rooms are very comfortable, clean and beautiful. Lots of light and mirrors. Important in the room for me was the ability to turn off the air conditioner and open the window. Good dry cleaning! The food is very tasty and varied, everyone will find something to their liking. On the 3rd floor there is a spa and pool on the terrace. Close to shops, convenient location. Separately, I want to note the courtesy and friendliness of the staff, which is really always ready to help.

I liked the hotel, clean, cleaning was every day; towels, bed linen, white bathrobes. Tea, coffee, coffee creamer, shampoos, water, etc. were replenished every day. Minus the metro station. But the bus stop is close.

Everything was excellent.

Perfect place! Everywhere is clean, people are friendly, lots of air

+ Hotel is connected with Festival City Mall which has IKEA, Carrefour, etc which is a big advantage. It is also connected by water taxi. Breakfast spread was super and we enjoyed it very much Bed were comfortable and all the amenities Provided was good. Hotel room services was very prompt and great.
- It’s beyond value for money. We got more that what we have paid for. Due to excellent experience we had we will surely use this hotel for our future stay.