Festa Panorama Otel

Worst hotel I’ve ever been to where do I even start
The staff are the rudest people I’ve ever encountered in my life they literally look at you like your a piece of dirt wouldn’t just think I’d spent thousands to stay in there damp riddled hotel!
All inclusive is shocking there was nothing for my little boy to eat they’ve never heard of blackcurrant juice so I was constantly spending money for him to eat and drink out of the hotel. There was nothing for my sister who is a vegetarian disgusting. I put pasta on my daughters plate and the women who works in the restaurant come over stared and then shook her head at me for what exactly feeding my child? The man who works down stairs in the spa is the rudest of men. Our room had damp there was dirty glassss left in there for 4 days dust everywhere in the room and sticky marks now I didn’t clean these as I wanted to see if the cleaning staff was actually doing there job properly and they wasn’t it was disgusting. There’s stains all over the carpets hotel smells like damp. We got shouted at in reception at 10am for being on our phones. All I can stay is avoid the rudeness is something I’ve ever encountered in any country I’ve been in and I will never come back here again. My list could go on

Not a great start, arrived after dinner so was given a dry sandwich and an apple, took so long to check in as only 1 person on the desk so bar was closed before we got our wristbands. Told by reception the night club would be open until midnight so got ready and headed down at 22:30 only to find it was closed, when we confronted the reception who told us she explained it wasn't open tonight now and she was confused. So we thought we woild play some billiards, nope that's broken too. We were also greeted by a door frame hanging off our door, an outdated apartment with stained furniture and a bed that felt like it would collapse the moment anything more exciting than sleep took place. Then the air-conditioning wasn't working so asked the front desk again, as this was a major deal breaker for our booking, to be told they switch it all off this time of year.... guests should have the option considering its been paid for. Then this morning my leg was cut due to this broken metal chair leg and there was no options for fresh juices at breakfast. Let's hope the rest of the stay is a little better 🙏

Day 2 not great so far, when booking the website stated snacks available at the pool bar 1100-1700. This was a tray of soggy rubber chips, or ham and cheese melted in soggy bread 😬 no ice creams in the freezer either 🤔 definitely not feeling a 4 star experience. 3 star at a push. Dinner was pretty nice, couldn't fault it. Trumped by the "no ice" from the lobby bar at 7pm onwards. Night club was good laugh, very little seating so wouldn't like to be here during peak season at all, no karaoke as promised so very disappointing. Animation team explained it starts in 21 days when the next animation team take over as they font have karaoke, something the website should state. We chose this place for a number of reasons and a bit of karaoke was one of them 🤷‍♂️