Kapetanios Bay Hotel Protaras

Food and beverage staff were amazing, nothing was too much trouble and very chatty so made you feel welcome.
Reception staff was very rude and In my opinion don’t think they have any people skills. Everything seemed a problem , me and my partner had been messed about regarding the all inclusive and when we asked about it, we got told “didnt you read the paper you was given”, I tried to explain that staff members had told us different but they didn’t want to know and made us feel stupid.
Some of the housekeeping was very argumentative. Bed wasn’t changed so we called down, the housekeeper came up and argued that she changed it but when we checked in 3 days ago there was a stain on the pillow that I put aside and it was still there 3 days later even though I was told it was changed.
The breakfast wasn’t very good. Decided not to have it in the hotel after 2 days as it was always cold and tasteless.
The evening buffet was disappointing, if you don’t like mushrooms there’s no choice for you. The only vegetarian options was a mix of cut up veg or rice. They also only had half the buffet open in the evening so there wasn’t much choice.
From 9-10pm every night there’s a water show which we had front row seats every night. It was very loud and if you have children they wouldn’t be able to sleep and then after that you have the very close by bars blasting music until 3am.
I wouldn’t recommend coming here with kids or if you have an early night and the all inclusive really isn’t worth it.

The rooms weren't very good (we are a family of 5), they were small and and the kids' bed weren't comfortable nor practical. The toilet was really small and the shower kept overfloadlting all the time, despite how hard you try not to. The breakfast was so terrible, that we had to make our own sandwiches each day. The only good thing about the hotel was the pool and the outdoor area, it had a nice scenery and the bar service was sufficient. Not a pleasant experience.