Hotel Panorama-Billstedt

We checked in at the hotel, which is located in Billstedt – just about a 3-minute walk from Billstedt Center, where you’ll find shops like Primark. The area has good public transport and nice dining options nearby, but it felt a bit unsafe in the evening.

The hotel interior is very outdated. That wouldn’t normally be an issue, but unfortunately, within minutes of arriving in our room, we discovered two different insects – a centipede and a weevil. As I have a strong phobia of insects, we immediately called the reception. They said someone would come, but no one did.

I went down to the reception to explain my situation and my phobia. The receptionist told me he was alone during the day and would call a staff member, but it would take 1–1.5 hours. That was not acceptable, as we were still expected to stay in the room in the meantime. Instead of offering any real help, he simply started checking in new guests.

About 20–30 minutes later, the receptionist did come to the room – but by then, a third person (not from the hotel) had already helped us. Unfortunately, the centipede had disappeared, so we spent the night feeling uneasy and uncomfortable.

We only stayed for one night, but we slept poorly due to the situation. Hotels.com handled the issue well, but the hotel itself did not offer any real assistance or take responsibility.

Never staying here again.

Absolutely disgusting, we are talking about a hotel situated in Germany, European country, the hotel is outdated, beds are uncomfortable and the hotel breakfast is not edible. We booked two double bedrooms, the room only had two single beds, they joined it together but without joining clips, the window had a roof which anyone could climb, so couldn’t open the window. The reception staff are not helpful at all, they don’t seem to care. Worst hotel I’ve ever stayed at

I didn't like this hotel. The cleaning lady would burst into the room in the morning without knocking. The breakfast was not great, also i could hear my neighbours through the walls in the room . There were two slow elevators, where the staff was located as well, which make it even slower