Sheraton Hotel & Casino

卫生：OK
环境：OK
服务：OK

I am convinced back in the 80's, this hotel was considered to be the height of luxury. In 2025, most people would disagree. It's a good 45-minute walk to the main centre whilst other similar classes of hotels like Semiramis were much closer. Staff were polite, but the service was poor. The waiting time at checkin exceeded 40 minutes. It was noticeable that there were more staff on the other side of the counter, apologiesing to customers than actual check staff. The rooms were clean, but the design was old-fashioned. Large room but very small toilet lacking space to put things out. The hotel has two in-house restaurants, both were grossly overpriced, and the food was unremarkable. The gym was huge and well equipped, but I failed to understand why anyone wanted to stay in a hotel for a serious workout. The things that mattered, such as jukuzi and sauna, were tiny and dirty. The outdoor pool was more like a paddle pool. Overall, there are much better hotels available at a similar price point.

Very friendly, thoughtful and helpful staff, rooms are immaculately clean. Restaurants are among the best I’ve ever eaten in. It was my birthday during my stay and they even delivered a birthday cake to my room. Would definitely recommend this place to stay. His was my view from a Nile River Room with king bed and balcony

Very nice hotel, friendly and helpful staff, clean throughout. Comfortable rooms, facilities good. Italian and Japanese restaurants excellent, breakfast great quality

Good hotel facing Nile river with convenience stalls and restaurants within 5mins walking distance. In house restaurants are reasonably priced too. Massage in house can be improved as not quite up to standard. Very good gym - commercial standard. Swimming pool though not big but functional and heated during winter. Rooms well maintained - stayed premium room with balcony facing Nile river.

The service we received was excellent and the communication was top notch. We had some issues which they resolved or offered solutions immediately such as changing rooms because our shower was leaking water onto floor when we showered. Ultimately it was caulking around the glass to walls but they didn't do it. Our card also was hit and miss sometimes with our room. Otherwise the location is good, there is a currency exchange machine in the hotel. We did not partake in the buffet so we cannot comment on it. But the communication and service was excellent. Would recommend. Room was clean etc

Our stay at the Sheraton Cairo Hotel & Casino was absolutely fantastic! The entire hotel staff was extremely friendly and accommodating. We especially loved the men who greeted us when we first entered and were always ready to assist with anything we needed. On our last night, we dined at the Middle Eastern restaurant (see food photos), and it was extremely good. We enjoyed our meal so much that the chef, Mohamed (I believe), came out to say hello and check on how we liked the food, which was a nice touch. The food was exceptional! Additionally, all our room service food was delicious and arrived quickly. The view from our room was beautiful, and the upgraded modern rooms were so nice and comfortable, with plenty of space. It was perfect for me traveling with my father, who is 68, as the room was large and ideal for our needs. The housekeeping service was very nice too. We always came back to a cleaned room, which was so nice after a long day, and they helped accommodate us with an iron swap because ours wasn't working properly. We also received a complimentary chocolate plate on our first night and fresh fruit baskets during the other days, which made our stay even more special. I also loved that there is a bank on-site, which was very convenient. Carol at guest services was so sweet and helped us by printing our boarding passes for Luxor. The customer service exceeded my expectations, and I can’t wait to return. Highly recommend this hotel!

This was a GREAT place to vacation in Cairo. The location was on the river in view of pyramids from our balcony. The staff were very friendly and accommodating. We arrived HOURS before check-in and they just went ahead and gave us a room. I was shocked! I will def. be staying here again in the future. I have no complaints, no suggestions for improvement. Everything was beyond my expectation.

Very goood👍🏻👍🏻