Hotel La Giocca in Rome

Our friends were given a room, but later on got moved to another room because the hotel wanted to free up their larger rooms with bigger beds and gave our friends the smaller rooms with single beds (our friends each booked individual rooms). This would have been fine if the smaller rooms were given to them from the start, but don't inconvenience them a day later because your staff were too incompetent to organize the more appropriately sized rooms for them from the beginning. Also, reception didn't greet you as you walked in, or say 'have a good day' as you walked out, or even just say hello to let you know that they're there for you, the paying customer. One of the ladies that worked in reception during the evening was fine though, she was friendly and helpful (I forgot her name), but not the others. Also, for breakfast, we had to go to the next building, which wasn't too far away, but just further added to the inconvenience.

The old hotel annex is quiet
There is a refrigerator in the room without a coffee pot
There is a ironing board but no iron
The facilities are not 4 stars
There is a parking lot and the breakfast was good